GeneXus and Verbex Collaborate to Revolutionize Customer Support with Voice AI

GeneXus and Verbex Join Forces to Innovate Customer Support

In an exciting development within the tech space, GeneXus, headquartered in Chiyoda, Tokyo, has announced a collaboration with Verbex, another Tokyo-based voice AI startup. This partnership aims to explore the integration of voice AI agents into next-gen customer support solutions through a joint demonstration project. The objective is to connect businesses and consumers using cutting-edge voice technology, creating a fresh customer experience (CX) that leverages their distinct strengths.

Market Context: The Surging Voice AI Landscape

The landscape of customer support is evolving rapidly, propelled by advances in generative AI technology. With the Japanese call center market valued at approximately 1.5 trillion yen, it faces structural challenges such as labor shortages and inconsistent service quality. Enterprises are increasingly in need of novel solutions that allow for quick and effortless customer engagement round-the-clock. GeneXus has made strides in this direction with its stakeholder-centric digital transformation (DX) platform, Discoveriez, which supports text-based customer interactions and operational efficiency. With this collaboration with Verbex, the focus shifts to a voice-mediated customer experience.