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Waterdrop Inc. 2024 ESG Report Overview

On September 25, 2025, Waterdrop Inc. published its comprehensive 2024 Environmental, Social and Governance (ESG) Report. This document provides an in-depth look at the company’s various initiatives focused on corporate governance, technological advancements, and commitment to social responsibility.

Focus on Vulnerable Groups

Waterdrop Inc. has long been dedicated to enhancing the lives of vulnerable populations. The ESG report outlines significant efforts made in 2024, showcasing how the company has expanded healthcare access for these underrepresented groups. Notably, the establishment of 30 new rural medical clinics has increased the total count to 167 clinics nationwide, collectively serving over 500,000 beneficiaries. This initiative underscores Waterdrop's intent to align its corporate mission with social needs, effectively integrating social responsibility into its core operations.

Emphasis on Artificial Intelligence Innovation

A standout focus area in the report is the company’s commitment to artificial intelligence (AI). Waterdrop has developed the "Waterdrop Guardian" large language model (LLM) to improve user experience and operational efficiency. With over 100 patents in AI-related fields, the company is pushing boundaries in leveraging technology for better insurance services.

The LLM has been a transformative tool, enabling insurance brokers and consumers to engage in thorough discussions, interpret insurance options, and process health insurance inquiries, thus improving service delivery. The significant investment of RMB 217 million in research and development demonstrates Waterdrop’s dedication to leading advancements in technology within the insurance sector.

Financial Contributions and Medical Support

The report highlights substantial contributions to various medical assistance programs. Waterdrop Medical Crowdfunding has raised a staggering RMB 67.5 billion from approximately 470 million contributors, directly supporting 3.4 million patients facing severe illnesses. This platform not only exemplifies Waterdrop's commitment to healthcare but also reflects its coordination with local authorities to enhance access to medical services for those in need.

Partnerships with local health departments have allowed for the implementation of innovative solutions, such as the "Jin Qing Bang" medical poverty-prevention application in Jinyun, mobilizing RMB 13.88 million in contributions to support 632 patients.

Environmental Initiatives

The 2024 ESG report emphasizes Waterdrop's focus not just on social impacts but also on environmental responsibility. The company reports a 33.32% reduction in operational greenhouse gas emissions, reaching 402.22 tons of CO₂ equivalent, a significant milestone in its sustainability journey. This commitment extends beyond mere compliance and places Waterdrop ahead in proactive climate change strategies.

Professor Yi Guo praised the report’s detailed analysis, stating that it meets stakeholder expectations and showcases Waterdrop's comprehensive approach to ESG practices. Furthermore, insights into Waterdrop's technological achievements resonate well beyond the confines of traditional sustainability measures.

Conclusion

In summary, Waterdrop Inc.'s 2024 ESG report sets a high standard for corporate transparency and responsibility. With marked advancements in AI, a focus on supporting vulnerable communities, and a commitment to environmental sustainability, Waterdrop is not just redefining insurance; it is paving the way for a future where companies prioritize holistic well-being alongside profitability. The continuous efforts to integrate technology with social welfare initiatives are commendable and illustrate Waterdrop's unique position within the insurance sector in China.