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Mutare and Cisco's Webex Introduce Voice Traffic Score for Enhanced Call Security

In an innovative collaboration, Mutare Inc., a leader in voice security, has officially partnered with Webex by Cisco, a renowned provider of collaboration technologies, to introduce a groundbreaking solution known as the Mutare Voice Traffic Score (VTS). This new tool is designed to deliver real-time call reputation intelligence specifically for Webex users, thereby transforming how organizations handle incoming calls and safeguard their communications against potential threats.

Understanding the Voice Traffic Score (VTS)

The Voice Traffic Score is a crucial advancement in defending the voice channel, offering organizations the power to make swift decisions regarding incoming calls based on assessed risk factors. By integrating seamlessly with Webex Calling, the VTS enables organizations to automatically block, challenge, or allow inbound calls according to a dynamic risk scoring system that ranges from 0 to 5. This approach is not only revolutionary but necessary in an age where voice communications are increasingly under threat from fraud, spoofing, and other nefarious activities.

According to Brian McDonald, the Director of Product Development at Mutare, "Voice Traffic Score brings measurable intelligence to a threat vector that has historically been ignored. Webex customers can now make real-time, data-driven decisions to protect users from unwanted and malicious voice traffic, a critical advancement in defending the enterprise voice channel." His insight highlights the importance of utilizing data to enhance security efforts in voice communications, which have often been overlooked compared to other digital channels.

How the Voice Traffic Score Works

The operational mechanism of the Voice Traffic Score is straightforward: it assesses inbound calls in real time, assigning a risk score that carries significant implications for how to interact with those calls. Based on the risk level determined by the score, organizations can automate their responses:

• - Allow: Inbound calls rated with a high score are automatically approved, signifying strong legitimacy and minimal risk.
• - Challenge: Calls that receive a moderate score are subjected to verification processes, involving uncertainty regarding their legitimacy.
• - Block: Calls with a low score are automatically rejected, indicating a high likelihood of fraud and other malicious intentions.

By enabling automated decision-making, the VTS allows Webex customers to preemptively protect their communication lines from unwanted interruptions, enhancing overall productivity and security.

Integration and Onboarding with Webex Control Hub

Perhaps one of the most attractive features of the Voice Traffic Score is its effortless integration with Webex Calling, achieved through a validated API connection. This connection ensures that users receive continuous and instantaneous scoring of inbound calls without any cumbersome installations or software configurations.

Webex customers can activate the VTS directly through the Webex Control Hub by enabling the "Caller Reputation Service." The onboarding process is streamlined, making it a hassle-free experience that does not require additional hardware or complex setups. Mutare prioritizes ease of adoption, aligning with users' needs for swift and effective solutions. McDonald expressed that “with Webex Control Hub integration, Webex customers can deploy Voice Traffic Score with little fuss and quickly establish enterprise-class protection for their critical voice channel.” This focus on a seamless deployment experience is likely to encourage more organizations to adopt VTS in their voice management strategies.

The Broader Implications of the Partnership

The introduction of the Voice Traffic Score is part of Mutare's expansive Voice Security portfolio, which encompasses various solutions aimed at defending against voice-based threats, including vishing, spoofed calls, and sophisticated GenAI attacks. With over 35 years of experience in voice technology, Mutare strives to deliver robust protection against the ever-evolving landscape of voice threats. Their flagship product, the Voice Firewall, employs multi-layered intelligence at the network edge, effectively eliminating unwanted voice traffic before it can ripple through an organization’s communication networks.

As enterprises increasingly rely on voice communication amidst remote working trends and digital transformation, solutions like the Voice Traffic Score will become essential for ensuring the security and reliability of these channels. By proactively addressing voice security challenges, Mutare and Webex are setting a new standard for protecting enterprises in a digital-first world.

For organizations looking to bolster their voice security measures, the Mutare Voice Traffic Score represents a pivotal step forward in cultivating a safer communication environment. To explore further, visit Mutare's official website.