#USA #Durham #Tax Compliance #Avalara Aviator #Singer Equipment

Singer Equipment Company Embraces Agentic AI

In a significant step towards modernization, Singer Equipment Company, a century-old leader in commercial kitchen equipment, has announced its adoption of Avalara's agentic AI platform, particularly focusing on their new product, Avalara Aviator. This marks a pivotal shift in the company's approach to managing tax and compliance, with a history that reflects both growth and the challenges associated with it.

Founded as a small neighborhood store, Singer Equipment has evolved through various mergers and acquisitions into a prominent supplier in the industry, catering to restaurants, educational institutions, and large venues across the nation. The rapid expansion, while beneficial for business, left the company grappling with a complex array of outdated tax systems and manual processes that were not optimized for its expansive growth trajectory.

Preya Chandan, Senior Tax Accountant at Singer Equipment, articulated the challenges faced by the company in balancing its tax obligations amid significant growth. "Given our status as a leading player in multiple markets, our tax operations have struggled to keep pace with our business model," Chandan explained.

Singer Equipment has partnered with Avalara since 2011, progressively increasing its reliance on Avalara’s diverse services. The company initially integrated Avalara AvaTax for transactional tax calculations, followed by Avalara Exemption Certificate Management (ECM) and Avalara Tax Research, providing critical jurisdictional insights from reputable sources.

Chandan recently shared her experiences as a beta tester for Avalara Aviator during the Avalara CRUSH 2026 conference. According to her, this new agent hub enhances the efficiency of tax and compliance teams by transitioning them from basic guidance to actionable insights. "As a tax accountant focused on audit readiness, I need tools that take me beyond just answering questions—they must help anticipate the unasked ones," stated Chandan.

She emphasized Aviator’s functionality, which allows tax professionals to gain insights into taxability issues clearly and simply. This capability not only highlights aspects that might have otherwise gone overlooked but also provides comprehensive research that supports the company’s tax positions.

One of the standout features of Avalara Aviator is its capacity to consolidate information across multiple entities into a single dashboard, dismissing the need for cumbersome manual reporting processes. This innovation is aimed at streamlining tax determination and enhancing audit readiness by leveraging AI-driven insights to support their positions during audits.

As Singer Equipment Company continues on its path of growth, the integration of Avalara's agentic AI represents a proactive measure to modernize operations and bolster compliance efforts. The company's commitment to leveraging advanced technology to streamline its operations reflects a broader trend in the industry, where businesses are increasingly adopting AI solutions to manage complex compliance requirements.

For more information on how companies like Singer Equipment are transforming their tax and compliance frameworks, consider exploring Avalara’s offerings. With over two decades of experience, Avalara's innovative methods have positioned it as a forerunner in the sector, providing vital support to millions of businesses worldwide.

In conclusion, Singer Equipment Company's adoption of Avalara Aviator is a testament to the company's dedication to modernization, efficiency, and adaptability in a rapidly changing business landscape. By embracing agentic AI, they are undoubtedly paving the way for a more streamlined future in tax management and compliance.