#Japan #Osaka #Customer Harassment #Daigas Group #Kansai Business

Kansai Business Information Achieves Customer Harassment Prevention Certification

Kansai Business Information Inc. (KBI), located in Osaka and led by President Katsuyuki Zōza, has earned the certification for Customer Harassment Prevention from the Japan Contact Center Association (CCAJ) on May 12, 2026. This recognition highlights KBI's commitment to fostering a safe and supportive environment for its employees while ensuring high-quality customer service.

Background of the Certification

For over 25 years, KBI has operated the customer centers for Osaka Gas, a member of the Daigas Group. This long-standing experience has allowed the company to develop exceptional skills in customer interaction, catering to a diverse range of customers with a genuine sense of hospitality. Moreover, KBI is noted for its top-tier security systems, cultivated through extensive experience in the lifeline industry.

In recent times, the rise of "customer harassment," characterized by unreasonable demands and inappropriate behavior in customer service, has become a pressing concern. In response, KBI has prioritized the establishment of a secure working environment for its employees, coupled with maintaining appropriate and high-quality customer service as key objectives. The attainment of this certification reflects KBI's proactive measures and the recognition of its past endeavors in addressing customer harassment.

Key Initiatives at KBI’s Contact Center

KBI has implemented several strategies to combat customer harassment within its contact center, including:

• - Formulation and dissemination of a fundamental policy on customer harassment.
• - Development and training on an employee response manual.
• - Establishment of an escalation framework and consultation services.
• - Strengthening support systems aimed at reducing the psychological burden on employees.

Future Outlook

The acquisition of this certification serves as a catalyst for KBI to enhance its customer harassment preventive measures further. The company aims to create a workplace where employees feel safe and secure, which in turn will lead to the delivery of even higher quality services. KBI's ambition is to maintain a contact center operation that meets customer satisfaction through safe working conditions for its employees.

About the Customer Harassment Prevention Certification

The certification was initiated by the Japan Contact Center Association (CCAJ), aimed at recognizing companies that implement adequate measures against customer harassment in their contact centers. This initiative encourages the development of a workplace environment where employees can work freely and customers can trust the contact centers, thereby promoting the overall healthy development of the contact center industry.

For further information, visit the CCAJ website:
CCAJ Customer Harassment Prevention Certification

About Kansai Business Information Inc.

Kansai Business Information Inc. is driven by the corporate philosophy of contributing to the success of client businesses through problem-solving. The company offers a wide range of services, including digital and online solutions, contact center operations, sales consultancy, promotional activities, training, and environmental research. Founded in December 1985 as part of the Osaka Gas Group, KBI has accumulated extensive knowledge in the integration of real-world and digital expertise, catering to a growing clientele beyond the energy sector.

Company Name: Kansai Business Information Inc.
Location: 7F Sumitomo Nakanoshima Building, 3-2-18 Nakanoshima, Kita-ku, Osaka
President: Katsuyuki Zōza
Established: December 1985
Company Website: KBI Official Website
Contact Center Services: KBI Contact Center