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Gakken Medical Support's Successful SaaS Implementation of Comple

In an era where efficiency is paramount, Gakken Medical Support is leading the charge by integrating the automation SaaS, Comple, into its workflow. This initiative has led to an 80% reduction in unsubmitted tasks, showcasing how effective technology can transform operational efficiency across multiple departments.

Background of Implementation

Before adopting Comple, Gakken Medical Support faced significant challenges in managing task submissions. The obligation to send emails company-wide and track submission statuses using individual Excel files placed a heavy burden on employees' daily activities. In cases such as expense reports, periodic reminders had to be sent before deadlines, and roughly 10% of employees required additional follow-ups. This longstanding issue of increasing workloads for management was a top concern.

Challenges Prior to Implementation

• - Low Submission Rates: Company-wide reminder emails often went unnoticed, leading to consistently low submission rates.
• - Increased Workload: Identifying non-submitters and the necessity for multiple follow-up communications for each person exerted pressure on management.
• - Delay in Company Operations: Late submissions resulted in delayed monthly closing processes, thereby hindering swift managerial decisions.

Decision to Adopt Comple

The decision to implement Comple was driven by its potential to drastically reduce time and costs associated with reminders, allowing staff to focus on core responsibilities. Its intuitive interface enabled a seamless transition across the organization without extensive training. Benefits included not only reduced time on tasks but also significant savings on hidden reminder costs, enhancing overall operational efficiency.

Impact Post-Implementation

After the rollout of Comple, the percentage of late submissions plummeted from 10% to just 2-3%. Employees now found it easier to engage in their work due to a simplified user interface that clarified task requirements much more than traditional email communications. Furthermore, the reduction in operational burden led to increased enthusiasm for using Comple across different departments.

Feedback on Comple

A representative from the management department expressed gratitude for the support received during the implementation process. With anticipated staff growth, operational demands will increase, making automation crucial. They noted that while Excel could manage current tasks, scaling beyond present limits would bring management issues. This timely adoption of Comple has significantly alleviated unnecessary workload. The reminder function is essential in all organizational sizes, indicating its widespread applicability and effectiveness.

Insights from the Interviews

Interviews with Management Team

• - Ken Suzuki, Head of Management Department
• - Katsuya Arakawa, Management Division General Affairs Section

For the complete interview and insights, visit this case study.

Comple: Solving Workplace Challenges

Comple specializes in automating internal task requests and reminders, alleviating a major pain point for companies across different sectors. Employees typically face numerous pressing requests, including:

• - E-learning courses
• - Submission of performance objectives
• - Responses to organizational surveys
• - OS updates
• - Compliance with two-factor authentication
• - Nominations for award ceremonies

The extensive time spent on daily reminder tasks through emails and Slack has resulted in significant stress among staff. Those receiving requests spend valuable time deciphering complex instructions that often vary in format and repository. Supervisors expend energy identifying and following up with employees lacking responsiveness, diverting their focus from strategic management tasks.

With Comple, these challenges are tackled, enabling all employees to streamline their effort while minimizing costs and enhancing productivity.

Features of Comple

1. Complete Automation from Request to Reminder
With a single click, requests are finalized, and automatic reminders are sent based on deadlines. Comple ensures that reminders reach non-responsive employees at optimal frequencies, fostering awareness without overwhelm.
2. Organizational Dynamics in Reminders
For those who remain unresponsive past the deadline, Comple uses organizational dynamics to send reminders collaboratively with supervisors and peers, ensuring tasks are fulfilled without added strain on supervisors.
3. Task Visualization
Requests automatically convert into a task list, eliminating the hassle of searching through emails or chat histories.

Proven Results of Implementing Comple

Since its beta launch, Comple has garnered interest from over 400 leading organizations, including well-known global manufacturers. ThinQ Healthcare, a subsidiary of the publicly traded Speee, brings high safety standards with ISMS certification to deliver exceptional service quality. Notable impacts in large organizations have included hundreds of thousands in cost reductions and achievement of 100% submission rates for mandatory training.

Case Examples of Comple’s Implementation

• - Company A (IT, 800 employees): Utilized Comple for centralized management, resulting in a cost reduction of 5 million yen.
• - Company B (Human Resources, 1500 employees): Streamlined workload for managers, achieving over 70% reduction in hours spent on tasks.
• - Company C (Manufacturing, 50,000 employees): Achieved a sustained 100% participation rate in monthly e-learning requirements.

Teams that Benefit from Comple

Comple has received favorable feedback from various professionals, particularly those involved in:

• - Management Planning: Driving digital transformation and efficiency across the organization.
• - Business Promotion: Primarily enhancing Key Performance Indicator (KPI) improvement.
• - Administrative Affairs: Personnel, labor, and general affairs that regularly assign tasks to multiple employees.

Company Overview

Gakken Medical Support

• - Founded: April 6, 2011
• - Location: 2-11-8 Nishi-Gotanda, Shinagawa-ku, Tokyo
• - CEO: Osamu Shimizu
• - Website: gakken-meds.jp

ThinQ Healthcare

• - Founded: August 2019
• - Location: 3-2-1 Roppongi, Minato-ku, Tokyo (Sumitomo Realty and Development Roppongi Grand Tower 35th Floor)
• - CEO: Shoji Watanabe
• - Website: cmpl.jp

ThinQ Healthcare, a wholly-owned subsidiary of Speee Co., provides safe and effective services.