Kaitak's AI Phone Agent 'Supaden' Transforms with New Features and Website Revamp

Kaitak's 'Supaden' Gets a Major Update

Kaitak Co., Ltd., headquartered in Shinjuku, Tokyo, has entirely revamped the official website of its multi-agent AI phone agent service, 'Supaden'. The redesign aims to enhance user experience by making the service features and implementation visuals more intuitive for prospective users. This new layout allows the company to convey the value provided by Supaden in a clearer manner, making it easier for clients to recognize its benefits in a variety of business contexts.

Along with the website update, Kaitak has introduced the cutting-edge 'Mini RAG function', a feature that integrates unique corporate knowledge into the AI’s responses. This product innovation is designed to empower Supaden to handle your customer service inquiries more effectively than ever before.

What is the Mini RAG Function?

The 'Mini RAG function' comes with three primary features:

- Cost-effective RAG Technology: Utilizes proprietary techniques to deliver RAG (Retrieval-Augmented Generation) functionality at a lower cost.
- Real-time Knowledge Reference: Retains hundreds of thousands of words of knowledge, allowing the AI to reference information during calls instantly.
- High Precision Performance: Achieved a remarkable accuracy rate of over 99.8% in the NIAH test.

This function allows the AI to pull information relevant to FAQs, operational procedures, product information, and more, instantly referencing during customer interactions. This innovative capability enables Supaden to deliver responses that align with specific rules and contexts of each business, ensuring that inquiries are managed in a timely manner. Moreover, it significantly reduces the training required for human operators as the AI maintains consistent performance, surpassing human capabilities.

In the rigorous Needle in a Haystack (NIAH) assessments, which gauge the AI's ability to extract precise answers from extensive datasets, Supaden has demonstrated an incredible accuracy that is reliable for real-world applications.

Website Redesign Highlights

The revamped website now includes intuitive visuals that define usage scenarios tailored for different industries. With descriptive text and images, it illustrates how Supaden can be applied in various situations. This update allows potential users to visualize the service's applications in a straightforward and engaging manner.

Furthermore, the site includes diagrams that clarify the various telecommunication functions—both inbound and outbound—that the AI can manage simultaneously, such as appointment scheduling, question handling, reminder follow-ups, and surveys. This aims to enable stakeholders to comprehend the complex operational workflows visually, fostering a better understanding of the technology.

Core Features of Supaden

While some functions are still under development, the key features of Supaden include:

- Complete Automation of Calls: Automated outbound calling based on pre-set scenarios and automatic branching responses for incoming calls.
- Real-Time Call Logging: All calls are recorded and transcribed in real-time, making results readily available on the dashboard for CSV or API output.
- CRM and Systems Integration: Enables writing call outcomes back to CRM systems and updates of inventory or property information via APIs.
- Flexible Customizations: Dedicated consultants assist from defining requirements to system integrations, ensuring that deployments are tailored to client needs.
- Enterprise-Level Security: Adherence to Ministry of Internal Affairs guidelines, compliance with OWASP LLMSVS, complete communication encryption, and preventing voice data from being used for AI learning.

Use Cases

A few anticipated applications of Supaden include:

- Municipalities: Providing 24/7 automated responses to standard inquiries regarding taxes or childcare support.
- Real Estate Management: Automating initial responses to maintenance requests or scheduling viewings.
- E-commerce: Handling order confirmations and delivery status updates during peak sales periods.

Statement from the CEO

Tamon Matsuki, CEO of Kaitak, stated, "Supaden is Japan's first speech-to-speech type multi-agent AI phone agent. With the launch of this revamped website, we are better positioned to showcase the service's value to our clients. The introduction of the Mini RAG function allows the AI to utilize unique corporate knowledge, enabling more accurate and flexible responses. Moving forward, we will continue to enhance the productivity of telephone operations for businesses through ongoing feature developments."

For more details, visit the official Supaden website.

About Kaitak Co., Ltd.

Founded in July 2015, Kaitak operates with the mission of utilizing technology to resolve communication challenges. The company has supported over 1,000 businesses through their sales, promotion, and development efforts since launching their dedicated sales support service in April 2020.