TechSee and ServiceNow Join Forces to Innovate Visual Agentic AI Solutions

TechSee Partners with ServiceNow for AI-Powered Service Automation

In a significant move that promises to revolutionize enterprise service delivery, TechSee has partnered with ServiceNow to introduce a powerful integration of its visual agentic AI platform, Sophie AI, directly within the Now Platform. This collaboration aims to provide ServiceNow customers with unprecedented capabilities in real-time visual diagnostics, guided automation, and AI-driven visual assistance, fundamentally transforming the way issues are identified, resolved, and prevented.

Unveiling Advanced Features

On July 29, 2025, TechSee announced that it is now a certified ServiceNow partner, with Sophie for ServiceNow slated for listing on the ServiceNow Store. This integration enables enterprise service teams to access smarter and faster resolutions without the burden of app downloads, code modifications, or the need for external tools. By leveraging the embedded visual capabilities of Sophie AI, users—including customers, service representatives, and technicians—can troubleshoot and address problems as they arise, enhancing support both remotely and on-site.

Eitan Cohen, CEO of TechSee, remarked on this milestone, stating, "This partnership marks a significant leap in enterprise service delivery. By embedding Sophie AI into the Now Platform, we're empowering service organizations to accelerate ticket resolution, improve revenues, reduce operating costs, and elevate technician and agent experience at scale."

Browser-Based Video Support

One of the standout features of Sophie for ServiceNow is its browser-based video support, which requires no application downloads. This is complemented by real-time augmented reality (AR) guidance and intelligent automation, allowing a seamless flow of AI-driven services. The integration enhances both customer and technician experiences, offering pre-call automation and step-by-step resolution support. As a result, service agents benefit from AI Assist capabilities that include real-time diagnostics, fully automated workflows, and significantly reduced handling times, thereby minimizing unnecessary dispatches and improving resolution rates.

A Shared Vision for the Future

This partnership illustrates a shared commitment between TechSee and ServiceNow regarding the future landscape of AI-powered service delivery. The companies are collaborating to deliver cutting-edge innovation across various high-impact sectors, such as telecommunications, manufacturing, utilities, and consumer electronics. The integration of Sophie AI into the Now Platform is just the beginning; both companies aim to scale visual agentic AI further within self-service and field service operations, ultimately unlocking substantial benefits for end-users and enterprise service teams alike.

About TechSee

TechSee stands as the premier platform in visual agentic AI, utilizing innovative visual solutions to elevate customer service experiences. The company’s technology is designed to help organizations effectively visualize problems and deliver effective solutions, thereby minimizing friction, cutting costs, and enhancing customer satisfaction. TechSee's platform is trusted by a variety of Fortune 500 companies and leaders in industries such as telecom, home security, and smart home technology.

In a world increasingly reliant on visual communication and rapid problem resolution, the partnership between TechSee and ServiceNow represents a pivotal advancement in service automation. The new capabilities provided by this collaboration promise to set a new standard in customer service quality and operational efficiency, helping businesses navigate the complexities of service demands with agility and insight.

Stay tuned as TechSee and ServiceNow pave the way for the future of enterprise service delivery!