The Introduction of AI Avatar 'Geny' in the 'Pitaten' Job Service by Persol Innovation

Introduction of AI Avatar 'Geny' in 'Pitaten'

Persol Innovation, a subsidiary of the Persol Group, has recently announced the implementation of the AI avatar, 'Geny', in their job placement service 'Pitaten', aimed at young job seekers. This integration, set for March 2026, reflects Persol's vision of 'working and smiling' by optimizing the job seeker experience and maximizing the value that career advisors can offer.

Background of Implementation

'Pitaten' (https://www.pitaten.jp/) caters to younger individuals and those transitioning into the workforce, focusing on supporting inexperienced candidates in their journey to secure employment. The service encompasses a complete support system, from counseling and interview preparation to post-hire follow-ups.

The evolving landscape of job seeking has led to the diversification of job seeker behaviors. More individuals are balancing their job search with academic and part-time work commitments, resulting in increased demand for flexible access to information and a desire to deepen their understanding of various job roles.

Given that career advisors typically dedicate considerable time to initial explanations and standard inquiries, implementing Geny was deemed essential. Unlike viewing AI solely as a means of operational efficiency, Persol aims to leverage it as a technology that enhances the human support provided.

Overview of the Implementation

The AI avatar will take over or assist with various tasks, including:

- Scheduling counseling appointments
- Outlining service details
- Providing fundamental information regarding job roles, job-seeking practices, and career paths.

With Geny answering questions from job seekers, individuals can resolve inquiries instantly, regardless of location or time. This innovation allows career advisors to focus on more complex consultations and decision-making support, thereby fostering a more dedicated approach to each job seeker’s needs.

Concept Behind AI Utilization

The initiative is not solely focused on reducing workloads; it aims to redesign the responsibilities between AI and human advisors to enhance uniquely human forms of support. By having AI manage information dissemination and preliminary interactions, career advisors will have more time to assist with value clarification, alleviating stress, and supporting informed decision-making.

About AI Avatar 'Geny'

Geny is a conversational AI designed to emulate human advisors, responding to job seekers' inquiries around the clock as a 'dialogue assistant AI'. It is built on a proprietary system, which has been patented, enabling natural and fluid conversations in context. Rather than just responding to common FAQs, Geny is structured to facilitate individual understanding and resolution of specific questions.

For more information on Geny, visit: https://geny.le-an.co.jp/

Insights from Key Personnel

Riki Hoshino, Head of 'Pitaten' at Persol Innovation, commented:
'Pitaten' aims to build a next-generation model in the realm of workforce placement, recognizing the introduction of AI avatar Geny as a pivotal step. We aspire to utilize AI effectively to encourage proactive actions among job seekers while allowing advisors to focus on core support functions such as decision-making assistance and emotional support.

Wataru Kitahara, CEO of Lean, remarked:
The development of Geny was initially focused on enhancing the attractiveness during recruitment; however, its adaptability for various support roles is now apparent. By allowing Geny to handle initial inquiries, career advisors can devote attention to the emotional and decision-making support that only humans can provide. Such collaborative efforts of AI and humans signal a significant advancement in the industry.

Contact

For inquiries, contact the Public Relations Office at Persol Innovation:
TEL: 03-6757-4259
Email: [email protected]

Or Wataru Kitahara at Lean:
Email: [email protected]