#Japan #Corporate Policy #Shinjuku #Sanyo Shokai #Customer Harassment

Sanyo Shokai's Initiative Against Customer Harassment

Sanyo Shokai, headquartered in Shinjuku, Tokyo and led by President Nobuharu Oe, has announced a significant step in corporate responsibility by establishing the "Basic Policy to Address Customer Harassment." This initiative underscores the company’s commitment to compliance and enhancing social trust while focusing on both customer satisfaction and employee well-being.

The Fundamental Principle

Founded on the corporate principle of “Truth, Goodness, and Beauty,” Sanyo Shokai aims to enrich the quality of life through fashion while contributing to societal progress. The introduction of this policy comes as part of a broader commitment to sustainability, with the company addressing various challenges within the fashion industry to enhance stakeholder trust, including shareholders, customers, partners, and the local community.

Sanyo Shokai recognizes that safeguarding its employees' dignity and safety is crucial to executing its business operations effectively. Therefore, the company has committed to taking necessary measures against customer behaviors that may result in harassment and threaten workplace integrity.

Defining Customer Harassment

According to the guidelines set forth by the Ministry of Health, Labour and Welfare, customer harassment is characterized as unreasonable demands or behaviors from customers, which any reasonable observer would deem unacceptable given the context of the complaint. This includes actions that adversely impact an employee's working environment and mental health, affecting not only the worker involved but potentially disrupting services for other customers as well.

Examples of Customer Harassment Behaviors

The company outlines several behaviors that could be considered customer harassment:

• - Unreasonable demands: Requests that lack any basis in fairness or relevance to the company’s services or products, including complaints about non-existent defects.
• - Aggressive conduct: Physical or psychological attacks, threats, or ongoing harassment.
• - Unacceptable demands: Requests for personal favors, such as kneeling or other demeaning acts, as well as persistent unreasonable expectations, including monetary compensation or apologies.

These behaviors are detrimental not just to the employees targeted but to the overall culture of service within the company, undermining the goal of providing quality products and experiences.

Response to Customer Harassment

In light of such unacceptable behaviors, Sanyo Shokai is dedicated to maintaining a respectful and supportive environment for its employees. When faced with customer actions deemed as harassment, the company will prioritize resolution through rational dialogue but reserves the right to refuse service or interactions with abusive customers. Further actions, including notifying the police or pursuing legal options, will also be considered as necessary.

Commitment to Stakeholders

Sanyo Shokai continues to prioritize its stakeholders’ feedback. The company endeavors to respond to customer suggestions and complaints while reinforcing good practices around respectful customer interaction. The establishment of the Basic Policy to Address Customer Harassment is part of a larger sustainability framework that the company advocates, emphasizing ethical conduct aligned with its corporate values.

Sanyo Shokai aims to further strengthen trust through effective communication and high-quality service. However, it maintains that it will firmly address instances of customer harassment in alignment with this newly established policy, encouraging understanding and collaboration from all customers moving forward.

Conclusion

The Basic Policy to Address Customer Harassment highlights Sanyo Shokai’s proactive approach to ensuring a safe and respectful working environment. This initiative reflects the company’s commitment to upholding the dignity of its employees and maintaining a conscientious business model that benefits all stakeholders.

For further details, you can access the full policies on Sanyo Shokai’s corporate website.