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transcosmos Shines Bright at Best Contact Center Indonesia 2026

On September 24, 2026, transcosmos achieved remarkable recognition at the annual Best Contact Center Indonesia (TBCCI) 2026 awards. This prestigious event, hosted by the Indonesia Contact Center Association (ICCA), celebrated organizations excelling in the contact center sector. Transcosmos walked away with two notable awards: Gold in the Business Contribution category and Silver in the People Development category. These accolades highlight the company's commitment to enhancing client value while cultivating talent for sustainable business growth.

Transformational Journey

Transcosmos's win in the Business Contribution category was a testament to its transformative approach within one of Indonesia's leading automotive manufacturers. The company's contact center evolved from a traditional support role to a pivotal business partner. By leveraging technology and streamlining processes, transcosmos significantly boosted its client's operational efficiency and revenue.

In their award submission, transcosmos illustrated this transformation, underscoring how contact centers could serve as integral elements within a larger business ecosystem. Their innovative strategies aligned customer experiences with operational necessities, creating a unified service experience that delivers measurable business benefits.

Commitment to Human Resource Development

The Silver Award for People Development recognized transcosmos's comprehensive strategies for nurturing human resources. This initiative surpasses conventional training methods, emphasizing a robust development process aimed at fostering competencies and creating clear career pathways for employees. Over the past year, transcosmos succeeded in more than doubling the rate of internal promotions from 20% in 2024 to 49% in 2025, showcasing its dedication to cultivating leadership from within.

Reflecting on these achievements, Andi Anugrah, Chairman of ICCA, remarked, “Transcosmos illustrates that a contact center's role can significantly extend beyond mere service functions. Their focus on operational capabilities shows potential for broader effects on business objectives. In terms of People Development, they highlight the critical need for nurturing internal talent to drive sustainable growth.”

A Broader Perspective on Contact Centers

Ardi Sudarto, the Vice President Director of transcosmos Indonesia, affirmed that these awards encapsulate the changing perception of contact centers. He stated, “Today's contact center should not be confined to an operational definition. Instead, it has the potential to be an integral part of a comprehensive business strategy that fosters tangible contributions to overall success.” He emphasized that this transformation hinges on the presence of skilled individuals who possess the right competencies and the opportunity to grow.

A Legacy of Excellence

Since its inception in Indonesia in 2013, transcosmos has been dedicated to providing exceptional digital business services, customer experience (CX), and business process outsourcing (BPO). With a workforce exceeding 4,000 across cities such as Jakarta, Semarang, Yogyakarta, and Bali, the company caters to various sectors, including e-commerce, retail, telecommunications, banking, and insurance.

Transcosmos’s service portfolio encompasses diverse offerings, from contact center operations to digital marketing, e-commerce support, data management, IT assistance, and more. The company continues to grow by integrating cutting-edge technology into their services, providing clients with a holistic approach to their business processes.

In a global context, transcosmos operates through 189 bases across 36 countries, stressing a commitment to operational excellence while adapting to ever-evolving market needs. With a focus on expanding its global e-commerce services, the brand exemplifies its philosophy of prioritizing client challenges as its own, ensuring that they move from planning to execution seamlessly.

For more information, visit transcosmos.

Transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.