#Japan #Chiyoda, Tokyo #RURA #My Life #All Pharmacy

RURA: Transforming Pharmaceutical Services

The remote customer service "RURA" has recently been implemented at My Life Co.'s insurance pharmacies, known as "All Pharmacy." Currently, it is operational in three locations, with plans to expand to all branches in the near future. The service, developed by Time Leap Inc., headquartered in Chiyoda, Tokyo, aims to tackle pressing challenges within the pharmaceutical sector.

Background of Implementation

In recent years, pharmacies have faced increasing difficulties in securing human resources due to the uneven distribution of pharmacists and financial strain from drug price revisions. This challenging environment highlights the need for pharmacies to improve productivity while providing personalized medication guidance to their patients.

My Life is set to utilize RURA for remote medication instruction starting May 2025. Through continuous operational testing and improvements, My Life has confirmed that RURA facilitates efficient and advanced medication counseling, ultimately leading to its expansion across all All Pharmacy locations.

Benefits of Implementing RURA

RURA centralizes customer service operations, enabling high-quality interaction across multiple locations even with limited staff. It has already been successfully adopted by over 100 companies, primarily within the service sector.

At All Pharmacy, RURA's multifunctionality and collaboration capabilities with other systems have established a framework where skilled pharmacists provide medication counseling across various branches. This improvement not only enhances the quality of medication guidance but also increases productivity by allowing each pharmacist to manage up to 15 prescriptions within an hour while overseeing three locations.

As the number of stores increases, All Pharmacy aims to continue to refine and optimize its operations through RURA.

What is RURA?

RURA is a service that enables customer service interactions from remote locations via the internet. Users can choose between direct interaction through display screens or customer interactions using avatars. Its ability to allow a small number of staff to manage multiple locations is a significant feature—one case displayed 30 locations serviced by just three individuals. Implementing part of customer service remotely not only addresses COVID-19 virus concerns but also promotes operational efficiency and introduces innovative working practices within customer service.

More details about RURA can be found at RURA's Official Website.

About Time Leap Inc.

Time Leap Inc. operates under the vision of creating a world where people can spend time on what matters most. The company offers the remote customer service platform "RURA," which allows remote interactions in customer service, catering to both pandemic safety measures and operational efficiency in business processes.

Company Overview

• - Name: Time Leap Inc.
• - Established: June 3, 2019
• - Capital: 935.84 million JPY (including capital reserves)
• - Location: 1-9-1 Iwamotocho, Chiyoda, Tokyo, Iron Building 3F
• - Business: Development and provision of the remote customer service "RURA"
• - Website: Time Leap

About My Life Co.

My Life Co. is focused on operating pharmacies as well as providing medical management consulting and dining services. The company aims to support healthcare through innovative pharmacy practices and enhancements.

Company Overview

• - Name: My Life Co.
• - Established: August 1997
• - Capital: 30 million JPY
• - Location: 1-3-12 Nakadori, Kure City, Hiroshima
• - Business: Opening and management of insurance pharmacies, medical business consulting, dining operations
• - Website: My Life

In conclusion, the integration of RURA into My Life's All Pharmacy can significantly transform patient interaction, leading to an enhanced service delivery model that meets modern healthcare needs.