Truist Financial Corporation Appoints Lo Li as Chief Officer for Technology and Operations

In a recent announcement aimed at enhancing its consumer and small business banking sector, Truist Financial Corporation has appointed Lo Li as the new chief divisional technology, data, and operations officer. This strategic move signifies Truist's ongoing commitment to innovation and excellence within its services. Lo will officially step into her role on December 1, 2025, and will report directly to the Chief Information Officer, Steve Hagerman.

As an accomplished executive, Lo Li brings significant experience in technology leadership and operational excellence to Truist. Her previous role at Capital One saw her serving as the chief technology officer and managing vice president for the retail bank. Here, she successfully spearheaded digital transformation initiatives and operational upgrades, thereby driving customer-centric business growth. “I’m honored to join Truist, an organization committed to innovation and client success,” said Lo in response to her new position. She expressed her eagerness to collaborate with the talented team at Truist to deliver transformative technology and operational excellence that empowers clients and communities.

The decision to hire Lo Li reflects Truist's focused approach to improving customer experiences through innovative banking solutions. Her proven record in managing digital transformation while prioritizing client needs aligns perfectly with Truist's mission of delivering tailored banking experiences. Steve Hagerman shared his enthusiasm, stating, "Lo brings a wealth of experience in technology leadership and operational excellence to Truist. Her proven ability to drive digital transformation and prioritize client-centric solutions aligns with our focus to deliver innovative and customized banking experiences for our clients."

Truist Financial Corporation, headquartered in Charlotte, North Carolina, is a purpose-driven financial services company that aspires to inspire and build better lives and communities. The corporation boasts a strong market presence in various high-growth regions across the United States. Offering an extensive array of products and services through both wholesale and consumer channels, Truist caters to consumer and small business banking, commercial and corporate banking, investment banking, wealth management, payment services, and specialized lending sectors.

With total assets amounting to approximately $544 billion as of September 30, 2025, Truist is positioned as one of the top-ten commercial banks in the United States. By harnessing Lo Li's expertise and vision, the organization aims to accelerate its digital banking initiatives, ensuring that it not only meets but exceeds the evolving expectations of its clientele.

With her significant leadership skills and dedication to enhancing customer experiences, Lo Li is poised to make a substantial impact at Truist Financial Corporation. The financial institution looks forward to her contributions as they continue to evolve in a rapidly changing banking landscape—a landscape that increasingly demands innovative solutions and improved technology capabilities.

As Truist embarks on this exciting journey with Lo Li at the helm of technology, data, and operations, clients and stakeholders alike can expect transformative enhancements designed to empower and uplift the communities they serve. The importance of fostering strong customer relationships and incorporating advanced technologies cannot be understated in today's financial services industry, and Truist's proactive leadership reflects a deep commitment to these principles.