Bank of America Enhances Global Payments Solutions with Advanced Intelligence Tools

Bank of America Enhances Global Payments Solutions with AskGPS Intelligence Hub

Bank of America has recently unveiled the AskGPS Intelligence Hub, an innovative suite of tools designed to empower its Global Payments Solutions (GPS) employees in understanding and delivering actionable treasury insights to clients. This advanced functionality builds upon the generative AI capabilities first introduced in 2025 and aims to deepen the connection between client insights and treasury requirements.

The introduction of the Intelligence Hub signifies a strategic leap for Bank of America as it combines client, account, and relationship data into a comprehensive platform. This transition is pivotal in meeting the evolving needs of clients as they navigate the complex landscape of treasury management. According to Jarrett Bruhn, head of Data and Artificial Intelligence for GPS at Bank of America, the enhancement of AskGPS demonstrates the firm's commitment to providing smarter, more integrated tools that enable employees to add greater value in their interactions with clients.

Key Features of the AskGPS Intelligence Hub

The Intelligent Hub aims to create a more streamlined approach to treasury management through three primary capabilities being rolled out in phases:

1. Intelligent Treasury Management Reviews (TMRs): This feature aims to unify client information, relationship activities, and account structures into a cohesive review process. By doing so, employees can tailor insights and discussions to their clients more efficiently, allowing them more time for meaningful engagement rather than data gathering.

2. Digital Account Schematics: This innovative tool visualizes client accounts alongside liquidity structures, sweep mechanisms, and multibank relationships. It enables staff to pinpoint structural changes and understand fund flows, which is crucial for proactive client discussions.

3. Enhanced Relationship Insights: This feature leverages AI to analyze various signals across clients, products, and activities. By doing so, it can highlight shifting client needs, potential service gaps, and opportunities for engagement—keeping employees informed and responsive to client requirements.

As the banking industry increasingly integrates AI innovations into its operations, Bank of America is taking significant steps to shift from merely accessing knowledge to providing decision-ready intelligence for its employees. This capability is designed to shorten the time it takes for employees to transition from inquiry to insight and subsequently to actionable outcomes.

Responsible AI in Action

Addressing concerns surrounding AI’s impact, Bank of America has emphasized its commitment to Responsible AI practices. Under its framework, the generative AI capabilities of AskGPS are subjected to rigorous governance, alongside testing and oversight procedures. Employees remain in control of the judgment and decisions regarding client interactions, ensuring that the humanoid touch remains integral to customer relations.

Recognition and Awards

Since its introduction, AskGPS has garnered significant industry recognition for its transformative capabilities. Notably, it secured accolades such as the Technology Innovation Award for Solution Innovation in AI from Treasury Management International and was recognized by Global Finance as a Top Financial Innovation of 2026.

This recognition underscores AskGPS's effectiveness in facilitating faster access to crucial information, enriching client engagement, and unlocking enterprise knowledge through AI methodologies.

Conclusion

With the rollout of the AskGPS Intelligence Hub, Bank of America continues to affirm its leadership in the financial services landscape. The enhanced tools signify a continued commitment to not only meeting but exceeding the treasury management needs of its clients. As Bank of America revolutionizes its approach to Global Payments Solutions, it sets a new standard for the application of generative AI in banking and finance, demonstrating a proactive stance in adapting to the dynamic market landscape.

For further insights and information on Bank of America's innovative financial solutions, keep an eye on their newsroom and stay updated as they continue to lead in the financial technology space.