IDEMIA Unveils Advanced SMART-E Kiosks to Enhance User Experience in Civil Applications and Background Checks

Enhancing User Experience with SMART-E Kiosks

In a significant advancement for public security and identity verification, IDEMIA Public Security North America has rolled out its innovative Supervised Multi-Acquisition Remote Technology for Enrollment (SMART-E) kiosks. These state-of-the-art self-service machines are designed to streamline the civil application process and criminal background checks by enabling users to enroll in person with the assistance of a remote agent. This revolutionary solution not only complies with stringent standards, specifically NIST 800-63-3a, but also aims to improve user experience significantly.

Christian Henry, Senior Vice President of Client Success at IDEMIA, emphasized the groundbreaking nature of these kiosks, touting them as a first in the industry. He noted, "With user experience at the forefront, and no physical human interaction needed, our technology facilitates in-person enrollment for applicants with a remote agent. This development offers agencies a powerful enrollment center network in a compact format, accessible even in less populated regions."

The SMART-E kiosks are equipped with a range of features that ensure reliability and efficiency. Notably, they demonstrate a remarkably low fingerprint rejection rate of under 2%. These features allow IDEMIA to provide a comprehensive and compliant identity proofing solution to a broad array of users. The kiosks have already been implemented in Pennsylvania and Colorado, with an ambitious goal to expand to five states by 2025 and at least ten states by the year following.

Key Benefits of the SMART-E Kiosks

The advantages of the SMART-E kiosks are clear and align with the increasing demand for expedient and secure identity verification processes. Users can expect:

- Lower Labor Costs: The implementation of remote proctors means that personnel can be stationed anywhere in the country, thus reducing the need for extensive staffing.
- Reduced Overhead: These kiosks minimize the operational costs associated with maintaining physical enrollment centers.
- Extended Hours of Operation: Featuring remote proctors enables 24/7 availability across multiple time zones, offering flexibility and convenience for users.

Comprehensive Features

IDEMIA's next-generation kiosks are not just about compliance; they are outfitted with superior technology and capabilities:

- High-Resolution Video: The kiosks come with a 180-degree view camera for enhanced monitoring and communication.
- Secure Communications: All interactions are safeguarded through a mutually authenticated protected channel, ensuring data integrity and privacy.
- Full Peripheral Integration: Each kiosk is compatible with essential devices, including FBI-certified fingerprint scanners and document scanners, streamlining the enrollment process for government-issued IDs.
- Fraud Detection: Remote agents are specially trained to detect and mitigate potential fraud, ensuring that each proofing session is conducted with utmost diligence.
- Physical Tamper Resistance: The design of the SMART-E kiosks includes robust tamper resistance features to further safeguard the enrollment process.

Looking Ahead

As a trusted partner for the U.S. government, IDEMIA is leveraging its extensive experience in biometric technology to set new standards in identity enrollment solutions. As the demand for quick and secure identity verification grows, IDEMIA is committed to expanding access to these advanced technologies across the nation. Casey Mayfield, IDEMIA's Market Leader for Enrollment, expressed enthusiasm regarding the success of the kiosks in their initial states, stating, "I am excited to see our upgraded enrollment kiosks successfully providing residents with a fast, reliable means of completing their criminal background checks."

These innovative steps not only enhance public security but also contribute to more efficient governmental operations, setting a benchmark for future developments in the sector. To find out more about IDEMIA's advanced enrollment solutions, visit IDEMIA's website.