#Japan #AI Solutions #Osaka #BIZTEL #cloud systems

Discover BIZTEL's Innovations at the Upcoming Conference

The BIZTEL cloud-based CTI and call center system continues to lead the market in Japan, holding the top spot in domestic share for nine consecutive years, as reported by Deloitte Tohmatsu Research. On May 27-28, 2026, BIZTEL will be prominently featured at the Call Center/CRM Demo & Conference 2026 in Osaka, showcasing its latest advancements in call center technology.

Event Details

• - Name: Call Center/CRM Demo & Conference 2026 in Osaka
• - Date: May 27-28, 2026, from 10:00 am to 5:00 pm
• - Venue: My Dome Osaka, 2-5 Honmachi-bashi, Chuo-ku, Osaka, 540-0029
• - Booth: 3rd Floor / 3A-1

Showcasing Innovative Solutions

At the event, BIZTEL will present its advanced call center system and the specialized cloud-based training management service known as BIZTEL shouin. Attendees can experience a variety of demos aimed at solving operational challenges within the call center industry:

• - Voice Bot Integration: Experience automation in first-point responses to enhance efficiency.
• - AI-Powered Call Summaries: Discover high-accuracy call summaries generated through AI technology.
• - Automated Harassment Detection: Learn how AI and API can automate harassment classification and improve operational response.

BIZTEL shouin will also demonstrate its latest training modules, which include:

• - Mindset for handling customer harassment situations.
• - Specific strategies for different types of harassment.
• - Self-care techniques to boost stress resilience.
• - Voice Review Functionality: This feature allows for efficient assessment and feedback on interaction quality, enhancing the training process.

Seminar Information

BIZTEL is also hosting a seminar titled "Leveraging AI – A Shortcut to Solutions" on May 27 from 1:40 pm to 2:25 pm in Hall G (G-05). BIZTEL's division head, Takeshi Sakamoto, will discuss essential elements for operators in light of new legal obligations concerning customer harassment. The session will cover:

• - Strategies to harness AI for harassment detection and operator protection.
• - Techniques to eliminate after-processing time and reduce manual interventions by 50%.
• - Successful case studies that elevate operational models through advanced AI-integrated CTI functionalities.

Registration and Further Information

Attendance at the exhibition requires prior registration. For more details and to register, please visit the official event site here.

For more insights on BIZTEL and its groundbreaking services in business communications, feel free to explore BIZTEL's website.

About Link Corporation

Link Corporation, the provider behind BIZTEL, has become a key player in the sector by offering a robust suite of services, including leading hosting solutions and the market’s top-rated cloud-based call center system. With a commitment extending beyond telecommunications, Link also engages in agricultural projects, showcasing its versatility and dedication to various fields.

Discover more about Link and its innovative contributions to technology at Link Corporation's website.

Related Media Site

For further reading, visit Link's media site, LINK Watch!, where business challenges are addressed and solutions are provided for an optimal organizational strategy: LINK Watch!.