#USA #Syracuse #Cloud Software #VertexOne #Agway Energy

Agway Energy Services Embraces Modernization through VertexOne

In a significant leap forward for the energy sector, Agway Energy Services has announced the successful implementation of VertexOne’s cloud-based solutions, enhancing its customer service operations. This transition not only marks a new era for Agway but also positions the company to better meet the evolving demands of its customers in the energy market.

Key Transition Details

On September 29, 2026, VertexOne, a prominent provider of cloud software aimed at improving customer experiences in energy and utility sectors, unveiled that Agway Energy Services has adopted its billing and customer information systems (CIS), as well as its electronic data interchange (EDI) solution. This successful implementation is vital to Agway's long-term technological strategy, touching every aspect of their operations from customer accounts to billing processes.

With zero disruptions reported during the transition, the move to VertexOne's integrated retail energy platform ensures that Agway can continue to deliver the customer service their clients rely on. This achievement reflects the collaboration between Agway's operations team and VertexOne’s implementation experts, highlighting the importance of teamwork in executing significant operational changes.

Achieving Operational Continuity

Anthony Garofalo, the Director of Agway Energy Services, expressed pride in the smooth transition, emphasizing the scale of the challenge. He noted, "Migrating core billing and market transactions is never a small undertaking." With adaptability and effective problem-solving, Agway successfully navigated the complexities associated with such a large-scale technological transformation.

Garofalo added that the Syracuse-based company selected VertexOne for its capacity to provide a modern and scalable platform that aligns with Agway's growth aspirations. After almost 30 years in the industry, the need for a flexible system to adapt to market changes became apparent. “VertexOne offers a foundation that allows us to streamline our operations without sacrificing the service quality our customers expect,” he said.

Foundation for Future Growth

As a result of adopting this new technology infrastructure, Agway Energy Services is positioned not just for incremental improvements but for significant advancements in operational agility and data utilization. This optimization will lead to enhanced customer experience, better revenue management, and a pathway for future growth initiatives in an increasingly competitive marketplace.

Founded in 1997, Agway Energy Services has garnered recognition for delivering natural gas and electricity to clients within the deregulated markets of New York and Pennsylvania. The subsidiary of Suburban Propane, LP, has shaped its identity through innovative programs and reliable service offerings tailored to customer needs such as the AgwayEnergyGuard® program, which provides coverage for various household systems.

VertexOne’s Senior Vice President of Sales Strategy, Ananda Goswami, highlighted the significance of Agway’s successful deployment as part of a broader trend. "Agway is one of many retailers that have shifted to a modern, future-ready platform with VertexOne. Our expertise lies in transitioning established suppliers off outdated systems with minimal disruptions,” he remarked.

About VertexOne and Agway Energy Services

VertexOne is renowned for its cloud-based SaaS solutions that empower utility companies and energy retailers through advanced customer experience technologies. With decades of expertise and a robust portfolio encompassing hundreds of clients, they aid in digital transformation and revenue optimization efforts across the sector.

As for Agway Energy Services, it continues to emphasize its commitment to the community and customer satisfaction, focusing on flexible, reliable energy supply and maintenance services. With this successful technological shift, Agway is now better equipped to meet the challenges and opportunities of the modern energy landscape.