#Japan #Shinjuku, Tokyo #TechTouch #C4th #EDUCOM

Transforming School Administration with TechTouch

In a groundbreaking development, TechTouch Inc., renowned for its AI-driven Digital Adoption Platform (DAP), has recently partnered with EDUCOM Inc., a leader in comprehensive school administrative systems in Japan. Their well-established platform, C4th, is utilized by over 11,000 schools across 600 municipalities. This collaboration aims to enhance operational efficiency and drastically reduce customer inquiries by up to 50%, particularly during peak school seasons.

Understanding the Challenges

The C4th system facilitates numerous functionalities, from managing student information to enabling inter-teacher communication. However, it faced challenges related to user convenience, especially during busy periods like the start of a new term when inquiries tend to surge. Although a chatbot was in place, it struggled to meet user needs effectively, highlighting the necessity for a more robust support mechanism.

With the growing requirement for development efficiency and an expanded user base, finding effective solutions was imperative for EDUCOM's continued success in providing seamless educational support.

What Led to the Implementation of TechTouch

EDUCOM prioritized comprehensive customer support while evaluating potential solutions. TechTouch's robust features and commitment to customer success played a pivotal role in the decision-making process. This commitment included establishing an association aimed at elevating customer success levels across the industry, fostering confidence in their planned onboarding and support processes.

Incorporating TechTouch is seen as a positive step toward easing the typical pressures on educators during busy seasons. By proactively supporting school personnel, the ride towards efficient school administration is now smoother and significantly improved.

Significant Impact and Effectiveness

The integration of TechTouch into C4th has led to remarkable outcomes:

1. Inquiry Reduction and Operational Efficiency
During peak inquiry periods, TechTouch has proven invaluable. In the first month of its implementation, C4th recorded a 40% reduction in inquiries, exceeding initial targets. This was particularly true in areas where instructional guides were employed, leading to a noticeable decrease in support requests by up to 50%. Furthermore, a tutorial-style feature of the platform streamlined communication and reduced inquiries by approximately 80%.

2. Enhanced Input Support
During crucial administrative periods, where transitions in students’ grades are paramount, TechTouch introduced no-code tooltip functionalities that significantly assisted in navigating the system, preventing common user errors during data entry.

3. A New Learning Alternative for Educators
With frequent teacher transfers in spring, the necessity for training sessions has shifted toward TechTouch as a support solution. Important aspects of the system will now have prioritized guides, potentially replacing traditional training sessions in the future.

Future Directions

The aim is to standardize and broaden the use of TechTouch across all schools, enhancing educational processes comprehensively. Furthermore, ongoing analysis of usage and feedback through TechTouch's dashboard capabilities will lead to improved customer service quality. It is expected that TechTouch will also be integrated into other SaaS products currently under development, enhancing user satisfaction and product quality across all educational stakeholders.

Quotes from EDUCOM Leaders

Shinobu Sato, Junior Specialist, Customer Success Department at EDUCOM:
“Our support operations faced unique challenges during peak periods, causing delays in connecting with educators. The implementation of TechTouch has significantly reduced inquiry numbers, highlighting its effectiveness. We aim to develop guides that ensure educators can utilize new features effortlessly.”

Shizuko Masuda, Head of Customer Success at EDUCOM:
“Our helpline has been highly praised by school staff, yet managing incoming inquiries efficiently remains a challenge. With TechTouch, we can now improve user experiences swiftly, transforming how we engage with our clients.”

About EDUCOM

Founded in 1989, EDUCOM has progressively supported the construction of vibrant educational environments. Through its mission of delivering excitement for children’s futures, the company has developed innovative ICT solutions aimed at enhancing the efficiency of school operations and the quality of education. Over 11,700 schools leverage their integrated administrative system, showcasing their dedication to educational excellence.

About TechTouch

TechTouch Inc. specializes in developing Digital Adoption Platforms, allowing users to generate intuitive guides effortlessly. Their commitment to enhancing user experience and problem-solving capacity has earned them a prominent place in the educational technology landscape.

With the rising need for improvement in school administrative processes, partnerships like that of EDUCOM and TechTouch represent a significant advancement towards modernizing and facilitating efficient educational environments.