#Japan #Tokyo #Tokyo Strategy #Accessibility Apps #Inclusive City

Introduction

Tokyo is implementing smart technology to create an inclusive city where everyone can freely enjoy urban life, regardless of disabilities or language barriers. This initiative is part of the "2050 Tokyo Strategy," which aims to break down obstacles and foster interaction among citizens.

Experience Tour

From September 10 to November 30, 2023, the Tokyo Metropolitan Government conducted a demonstration project to support individuals with disabilities through digital services. To raise awareness of this effective initiative, an experience tour was organized, allowing participants to provide valuable feedback, making it a highly meaningful event.

Overview of the Tour

Four individuals with different types of disabilities participated: two with visual impairments, one using a wheelchair and having difficulty speaking, and another who is easily anxious. They utilized two applications, “Sode-en” and “Eye Co Support,” designed to assist with outdoor activities.

Utilization of Apps

During the event, a participant with a visual impairment received moving support from a remote operator via the “Eye Co Support” app. The other participants used “Sode-en,” which enabled them to communicate their specific needs regarding their disabilities to the facility staff in advance, ensuring smooth entry and registration processes. They explored the “Takeshiba New Eight Views” area and experienced the scents and textures available in the outdoor “Kano Kei” herb garden.

Participant Feedback

Participants shared their experiences and highlighted the significance of the apps. A visually impaired individual mentioned that these applications increased their capability to act independently, reducing anxiety about communication and outdoor activities. Another participant expressed a desire to see more of such inclusive facilities.

Tour Highlights

During the tour, participants engaged in various activities:

1. Using Eye Co Support

A visually impaired individual effectively navigated her way to the venue using the “Eye Co Support” app, receiving verbal guidance from an operator.

2. Registration with Sode-en

Individuals with various disabilities registered their specific needs on the “Sode-en” app before arriving, facilitating personalized assistance from the facility staff.

3. Exploring Takeshiba New Eight Views

The tour included experiences at “Kano Kei,” where participants enjoyed sensory activities like smelling herbs and tactile interactions with plants, enhancing the multicultural experience of urban biodiversity.

Further Commentaries

Participants had various thoughts:

• - Visually Impaired Participant: They felt that the apps provided essential support, which encouraged them to explore more locations independently, leading to a sense of accomplishment and self-reliance.
• - Wheelchair User with Speech Difficulties: Shared that communicating effectively with venue staff using the app made visits less stressful and more enjoyable.
• - Anxious Participant: Although hesitant about going out, knowing that the facility understood their disability brought a comforting sense of security.
• - Facility Staff from Takeshiba Area Management: They appreciated the advancements in technology that help in understanding visitor needs, ensuring that facilities are accessible and enjoyable for all.

Conclusion

The success of the experience tour demonstrates the potential of smart service applications in enhancing outdoor accessibility for people with disabilities. With the support of the Tokyo Metropolitan Government, it is hoped that these initiatives will proliferate, inspiring more inclusive environments across urban landscapes.