Toho Holdings Implements AI Sakura to Handle Invoice Inquiries Efficiently

AI Sakura Revolutionizing Invoice Management at Toho Holdings

In a strategic move to streamline communications, Toho Holdings has begun utilizing AI Sakura, an advanced AI phone answering system provided by Tifana Dotcom. This initiative, launched officially on July 28, 2025, aims to tackle the surge in invoice inquiries, which had reached up to 500 per month mostly from clients inquiring about electronic invoices.

The company observed an alarming increase in calls directed to their accounts receivable department, putting immense pressure on their staff due to the monotonous nature of each inquiry. Historically, all inquiries were addressed by human agents, leading to inefficient operations and over-reliance on specific individuals within the team. With the introduction of AI Sakura, Toho Holdings seeks to enhance efficiency, reduce response times, and standardize the quality of customer interaction.

Redefining Customer Interaction with AI Technology

AI Sakura is designed to autonomously manage inquiries related to invoices. Unlike traditional methods, this AI system does not simply transfer calls to a human agent; it can resolve queries on its own in real-time. For instance, if a customer requests a reissue of an invoice, Sakura is equipped to gather essential details—such as the company name, contact person's name, and inquiry specifics—automatically. Once this information is collected, it promptly alerts the appropriate internal personnel via chat or other communication tools, keeping staff informed and ready to assist further if needed.

The deployment of AI Sakura marks a significant shift away from conventional reliance on human operators, allowing employees at Toho Holdings to focus on more complex tasks while simultaneously minimizing time spent on basic inquiries. This system is particularly beneficial for recurring questions, as AI Sakura independently resolves them, thus reducing human errors and improving the overall efficiency of the workload.

Continuous Improvement Based on Feedback

The integration of AI solutions at Toho Holdings is merely the first phase of theirlong-term vision for innovation in customer service. The company aims to refine the AI's responsiveness and accuracy through ongoing analysis of operational data and customer feedback. With a plan to gradually expand AI involvement in primary response areas, they look to optimize both productivity and service quality continually.

As Toho Holdings sets its sights on future improvements, they believe such advancements will empower employees to concentrate on high-value operations, contributing to a more innovative company environment.

Understanding AI Sakura

AI Sakura is an easy-to-use AI agent that does not require extensive setup or tuning from clients. Their tagline, "Your AI Companion, working with you for happiness and success," encapsulates the goal of aiding businesses and local governments in digital transformation (DX). Among its notable features, AI Sakura incorporates cutting-edge technologies such as ChatGPT and image generation AI, maintains various quality assurance certifications, and offers rapid customization tailored to workforce needs—all while ensuring automated operation and maintenance.

AI Sakura's adaptability has made it a popular choice for numerous sectors, including transportation and public services, offering exceptional AI-based customer support across various platforms like websites and phone services.

About Tifana Dotcom

Tifana Dotcom, headquartered in Meguro, Tokyo, is committed to the principle of "Utilizing the power of web and AI to bring smiles to the world." Established in 2000, the company has adapted its extensive history in web production into AI development, which led to the launch of AI Sakura in October 2016. Now, AI Sakura supports digital transformation across numerous businesses and local governments throughout Japan, with future prospects including partnership with HEROZ Co., Ltd., starting March 2024.