#Japan #Shibuya #AI-OCR #Ecbeing #Order Processing

Introduction

Ecbeing, a pioneer in e-commerce solutions, recently announced the release of their new "AI-OCR Integration Solution." This innovative tool facilitates the reading and processing of FAX orders using AI-OCR (AI-Optical Character Recognition) technology, effectively bringing analog orders into the digital realm. The solution aims to streamline the entire order fulfillment process by consolidating responses and shipment procedures into the versatile ecbeing platform.

Background

Despite the increasing adoption of BtoB e-commerce, many conventional platforms leave FAX orders and other manual transactions behind. This digital oversight often leads to a fragmented approach to digital transformation, resulting in numerous challenges for businesses. FAX orders require duplicate entries into systems, creating labor-intensive processes rife with potential for human error. Ongoing costs from maintaining FAX machines and supplies, alongside the time spent on manual confirmation and data entry, escalate operational expenses. Moreover, physical documentation lacks comprehensive tracking capabilities, making it difficult to oversee workflows effectively.

In essence, reliance on FAX orders can significantly hinder a company's pursuit of complete digital transformation and operational efficiency.

Solution Overview

To address these prevalent issues, ecbeing has unveiled the AI-OCR Integration Solution. This tool reads FAX orders via AI-OCR technology, converts the data into CSV format, and imports it directly into the ecbeing platform. Thus, businesses can manage both order timelines and shipping processes seamlessly.

Given the diverse layouts of FAX orders often used by suppliers—many lacking clear product codes—the solution integrates with the ecbeing platform. This allows for necessary data retrieval and enhancement to optimize order processing.

Additionally, the AI-OCR integration is customizable, enabling alignment with various existing AI-OCR technologies employed by enterprises.

Anticipated Benefits

The AI-OCR Integration Solution is expected to yield several key improvements:

• - Increased E-commerce Adoption: By offering real-time order updates online, customers can access delivery schedules and shipping statuses anytime, nurturing a natural transition from traditional communication methods like phone calls and FAX to more modern e-commerce interactions.

• - Operational Efficiency: Eliminating the need for manual entry reduces labor costs, while promoting paperless processes and the phasing out of outdated FAX equipment. The decrease in double entry also minimizes data inaccuracy risks.

• - Driving Digital Transformation (DX): Centralizing order data management introduces opportunities for discovering new value. Businesses can align order information with inventory data in real time, thus preventing out-of-stock or excess inventory issues. This centralized data approach also enables identification of declining order frequency among clients, prompting timely interventions from sales representatives to enhance customer retention and satisfaction. Lastly, accumulating order history will allow for enhanced service quality analysis, ultimately aiding continuous improvement initiatives.

About ecbeing

Established in 1999, ecbeing has become a leader in the e-commerce platform sector, boasting over 1,600 implementations across a wide range of industries and holding the largest market share in Japan. The platform supports comprehensive e-commerce strategies, from initial planning and site creation to digital marketing and security solutions. Notably, ecbeing emphasizes customer loyalty, engaging content, and a seamless omnichannel purchasing experience tailored to the unique needs of each business.

In addition to its core offerings, ecbeing provides a plethora of microservices, including MA, CMS, CRM functionalities, and automated version upgrades, with a vast support structure comprising over 650 developers and 300 marketers dedicated to enhancing e-commerce ventures.

For more information regarding ecbeing and its services, please visit ecbeing's official site.

Conclusion

ecbeing’s AI-OCR Integration Solution exemplifies the company's commitment to innovation in the e-commerce space. By facilitating the automation of processes that have long posed challenges to businesses, ecbeing sets the stage for a more integrated and efficient future in order processing and fulfillment.