Kyndryl Introduces New AI Services to Enhance Workforce Transformation and Customer Engagement

Kyndryl Unveils Revolutionary AI Services

In a strategic initiative aimed at enhancing workforce transformation and customer engagement, Kyndryl has officially launched a suite of new advisory and implementation services. These offerings leverage the Kyndryl Agentic AI Framework to facilitate a seamless transition for organizations embracing AI in their operations.

Redefining Work and Engagement

Kyndryl’s new services focus on facilitating meaningful organizational change management. As companies navigate the complexities of AI adoption, Kyndryl helps organizations design roles and processes that align with AI capabilities. According to Ismail Amla, Senior Vice President of Kyndryl Consult, the advent of agentic AI is set to redefine job roles significantly: "Organizations that adopt AI swiftly and effectively will secure a competitive advantage."

This shift towards agentic AI signals a transformative phase in workplace dynamics, making it essential for businesses to equip their workforces to engage with advanced AI technologies. With 87% of leaders acknowledging that AI will alter job roles in the next year, Kyndryl's commitment to reskilling employees is particularly timely.

Tailored Solutions for Change Management

Kyndryl’s approach emphasizes intentional change management through engaging experiences between people and AI agents. The firm is already collaborating with various industries, including global manufacturing and healthcare, to foster organizational structures that embrace AI enhancement. For instance, the healthcare sector is receiving dedicated support as it ventures into using AI technologies within its everyday operations.

The importance of aligning workforce strategies with agentic AI capabilities is underscored by findings from Kyndryl's 2025 Readiness Report. The report reveals that organizations with cultures promoting adaptability are 15% more likely to realize positive ROI from AI investments, highlighting a direct correlation between cultural readiness and innovation outcomes.

Comprehensive AI Frameworks to Propel Organizations Forward

Kyndryl’s services encompass a wide range of support aimed at transforming business practices and encouraging user-friendly interactions with AI. Their experts assist in executing tailored learning programs that prioritize workforce agility and upgrading educational approaches to match evolving job requirements in an AI-integrated environment. This bespoke methodology acts as a roadmap for organizations aiming to seamlessly adopt AI technologies while maximizing outputs.

Further, Kyndryl’s business process redesign services support firms in optimizing their operations to make room for digital workforce integrations. This process involves evaluating and reimagining existing workflows to enhance efficiency and overall productivity in a digitally enhanced environment.

Kyndryl also leads with its Vital design-led transformation practice, which aims to create meaningful user experiences across platforms. The co-design strategies utilized by Kyndryl encourage collaboration between human users and AI systems to achieve structured interactions that fulfill customer needs proactively.

Unlike traditional AI setups, where interactions may feel limited, Kyndryl's model empowers AI agents to anticipate user requirements naturally and to provide meaningful insights through intuitive interfaces, thus promoting engagement and achieving genuine business results.

About Kyndryl

Kyndryl, recognized as the world's largest IT infrastructure service provider, operates across over 60 countries, delivering integrated technology services tailored to meet customer needs. As organizations look to redefine their operational capabilities through AI, Kyndryl stands as a pivotal partner, offering the tools and expertise needed to thrive in the evolving landscape of digital transformation.

In summary, Kyndryl’s launch of these innovative AI services showcases their dedication to guiding organizations through the complexities of adapting to and thriving in an AI-driven future. With insightful change management and robust support systems, Kyndryl is ready to lead businesses into a new era of productivity and customer engagement.