AI Voice Bot 'commubo' Enhances Debt Collection Efficiency For Quants

AI Voice Bot 'commubo' Enhances Debt Collection Efficiency

Quants Corporation, renowned for its rapid growth in the credit guarantee sector, has adopted the AI voice bot 'commubo' from Soft Front Japan. This strategic move aims to address the increasing demands of their debt management operations, improving the efficiency and effectiveness of their collection efforts significantly.

Background of the Implementation

Quants has witnessed an explosive growth in its client base, skyrocketing from 150 to 1,200 debtors within just a year. The company recognized the urgent need to increase its outreach efforts, especially considering their KPI of making three calls a day to debtors. Given that phone calls leave a clear call log and are often more memorable than other communication channels like emails or SMS, the promotion of this approach became essential for Quants’ success in debt collection.

Despite expanding their team, the surge in debtor numbers meant that timely communication was becoming increasingly challenging. Acknowledging the critical nature of automating their operational processes, the company began researching potential solutions and identified 'commubo' due to its ease of use and rapid deployment capabilities.

Impact of Implementation: Enhanced Collection Rates

The implementation of 'commubo' led to an immediate increase in efficiency for Quants. By using a bulk calling feature with imported lists, it allowed the debt collection team to automate their outreach process, enabling them to consistently meet their KPI of three calls per debtor daily. This automation not only streamlined their operations but also resulted in higher collection rates compared to previous manual efforts.

Key benefits noticed included:
1. Consistency in Outreach: Despite the surge in calling targets, the team was able to achieve their goal of three daily calls
2. Increased Awareness among Debtors: A larger number of call attempts raised awareness among debtors, serving as strong reminders and increasing the likelihood of payment
3. Employee Focus on Complex Tasks: By delegating routine calls to 'commubo', Quants' employees could concentrate on more complex customer interactions requiring human touch.

As a result of these enhancements, Quants experienced a notable improvement in their debt collection performance. The partnership with Soft Front Japan facilitated the smooth and swift incorporation of 'commubo', leading to immediate operational benefits.

For more details about 'commubo' and its operational methods, visit commubo's official site.

The Rise of 'commubo'

'commubo' has established itself as a trusted voice bot across over 400 companies, achieving a contract retention rate of an impressive 98.1%. Its reputation in the contact center industry speaks to its future-proof capabilities, as it offers a self-operating model that benefits its users.

Looking forward, Soft Front Japan aims to continue providing services that are easy to manage and yield immediate results, ensuring that contact centers can efficiently operate and thrive in a competitive landscape.

About Quants Corporation

Founded by Higashi Kozono Mitsuki, a former member of H.I.S Co., Ltd, Quants offers an extensive array of services, including AI-based qualitative credit assessments, credit guarantee services, leasing guarantees, payment processing, and debt securitization. Established in November 2017, Quants has been pivotal in modernizing credit evaluation through innovative platforms like 'Fimple Payment' and 'Fimple Guarantee', proving its relevance in today's fast-paced financial landscape.

More information can be found on Quants’ website.

About 'commubo'

As an advanced AI voice bot capable of handling complicated voice interactions, 'commubo' is engineered for efficiency. It combines rapid AI technology with a straightforward web interface and seamless integration with various systems, allowing for customizable deployment based on an organization's unique structure and workflow.

Aside from enhancing call center operations, 'commubo' assists businesses across various sectors, improving productivity and optimizing telecommunications. Discover more about its capabilities at commubo's website.