#USA #San Francisco #AI Integration #UVeye #Numa

Numa Partners with UVeye for Improved Dealership Solutions

In a strategic move to enhance customer operations in automotive dealerships, Numa, a leading AI platform, has announced its integration with UVeye, the frontrunner in AI-powered vehicle inspection technology. This collaboration aims to streamline the entire process from detection to conversion, enabling dealerships to convert inspection findings into approved repairs more effectively than ever.

Integration Benefits for Dealerships

Numa’s AI solution is designed to assist dealerships in managing customer operations more efficiently. With the integration of UVeye's advanced vehicle inspection capabilities, Numa provides a comprehensive workflow that supports service teams in converting inspection reports into actionable insights. The goal is not just to identify issues, but to clearly communicate these findings and ensure they lead to revenue-generating repair work.

As Tasso Roumeliotis, CEO of Numa, emphasizes, service advisors are often overwhelmed, managing numerous customers simultaneously. The integration tackles this challenge by embedding real-time inspection intelligence into Numa's advisor workflow, ensuring that all findings are promptly addressed and that high-impact issues are prioritized.

Real-Time Communication and Alerts

When vehicles undergo UVeye's automated inspections, the results flow directly into Numa's system. This seamless integration allows Numa’s AI to process the data and provide helpful guidance to advisors on the next steps. For instance, safety-critical findings require immediate outreach, while less pressing matters are handled through automated follow-up messages.

Service advisors can now engage customers more effectively, translating technical jargon into easy-to-understand language. This approach not only enhances communication but also empowers advisors to address common customer objections proactively, with pre-defined responses ready at their fingertips.

Additionally, if phone contact fails, advisors can quickly send pre-drafted SMS messages, maintaining communication continuity while the vehicle is still on-site at the dealership. This ensures that customers receive timely updates that can significantly influence their decision-making.

Driving Revenue Growth

By making it easier for service teams to communicate effectively and clearly with customers, the Numa and UVeye integration sets the stage for driving increased revenue. Advisors no longer rely on memory or manual efforts to follow up on inspections, leading to a more streamlined and efficient workflow. The promise of converting 100% of inspection detections into authorized work without overloading advisors is not just a sales pitch, but a practical advantage that can lead to improved profitability for dealerships.

Omer Bar-Joseph, Chief Revenue Officer at UVeye, underlines the impact of this integration by stating that it allows dealerships to utilize objective, visual evidence of vehicle conditions effectively. This innovative approach not only helps in managing repairs but also ensures that service managers and advisors alike can make informed, data-backed decisions.

About Numa and UVeye

As a recognized AI platform for dealership operations, Numa enables dealerships to consolidate all customer interactions across various channels while employing AI agents for efficient communication management. Founded by the team behind Location Labs, Numa has scaled to support over 1,200 dealerships across North America, boasting significant investments from major tech entities.

UVeye, known for its cutting-edge vehicle inspection technology, provides a system that can deliver instant, objective, and visual assessments of vehicle conditions at scale. Together, Numa and UVeye are not just enhancing dealership operations; they’re shaping the future of automotive customer service.

By integrating technology in ways that facilitate better decision-making and customer engagement, Numa and UVeye are setting new standards for excellence in the automotive retail sector.

To find out more about their innovative solutions, visit Numa's website.