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LGMG Unveils 'ProCare' at CONEXPO-CON/AGG 2026

On March 4, 2026, during the prestigious CONEXPO-CON/AGG exhibition, LGMG introduced its innovative service brand, ‘LGMG ProCare’. This new global initiative aims to reshape aftermarket support through a structured, performance-oriented framework that centralizes services for customers all over the world.

The essence of ‘LGMG ProCare’ is to unify multiple service aspects including parts supply, technical support, maintenance programs, and lifecycle management under a single umbrella. This organizational strategy bolsters the company's commitment to offering superior support, positioned strategically alongside its equipment performance and continuous innovation in products.

Emphasizing Local Service

A significant component of this new platform is the emphasis on localized services. By deploying dedicated service staff and establishing regional parts distribution centers, LGMG ensures that customers receive timely support tailored to their specific market needs. The operational model aims to maintain high performance standards while enhancing the efficiency of service execution.

Defined Metrics for Excellence

The ‘ProCare’ framework is built on concrete service benchmarks designed to optimize equipment downtime and enhance the reliability of products for contractors and rental operators. Among these ambitious goals are a 90% guarantee of parts delivery within 48 hours, a fault resolution rate exceeding 90% within the same time frame, and service coverage of over 80% within a 200-kilometer radius in major markets. These industry-leading targets underscore LGMG’s commitment to minimizing operational disruptions in challenging project environments.

Simon Zhang, LGMG's President, shared insights regarding the brand's vision: