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MSP360 and HaloPSA Join Forces for Enhanced MSP Efficiency

In a significant move for managed service providers (MSPs), MSP360 has recently unveiled its integration with HaloPSA, a leading professional services automation platform. This new partnership aims to streamline operations for MSPs by combining essential tools into a single cohesive system. The integration focuses on automating various processes such as ticket creation, asset synchronization, and remote access, thus enabling MSPs to respond swiftly to client needs.

Key Features of the Integration

The integration between MSP360 and HaloPSA introduces a range of features specifically designed to enhance productivity:

1. Instant Remote Access: MSPs can launch remote sessions with just a click, enabling them to provide timely support without delays.
2. Automated Ticketing: Service tickets can now be automatically generated and assigned, reducing the time technicians spend on administrative tasks.
3. Real-Time Synchronization: Asset information is synchronized between the two platforms in real-time, providing complete visibility and control over client assets.

Unifying Backup and Service Management

By integrating MSP360's capabilities, including managed backup and remote monitoring (RMM), with HaloPSA’s service management tools, the partnership aims to eliminate tool fragmentation. This unification allows MSPs to monitor and manage IT services more efficiently from one dashboard, improving operational workflows significantly.

“Staying ahead of industry trends and expanding our integrations allows us to further our mission of simplifying IT management for MSPs,” stated Oleg Sapon, VP of Product Management at MSP360. This clarity highlights MSP360's commitment to enhancing service delivery through innovative technology solutions.

Future Development and Financial Streamlining

Looking ahead, the collaboration lays groundwork for exciting future advancements, such as usage-based billing synchronization. This feature will enable MSPs to effortlessly migrate licensing and storage data from MSP360 into HaloPSA's invoicing systems, simplifying financial processes and ensuring consistent accuracy across both platforms.

Industry Reactions and Impact

The response from industry professionals has been overwhelmingly positive. Morgan Aspinall, Head of Product at HaloPSA, expressed enthusiasm about the integration: "HaloPSA is excited about the integration with MSP360, as it will further enhance our automation capabilities within both platforms, allowing MSPs to focus on delivering exceptional service!".

With this integration already available to all users, both MSP360 and HaloPSA are setting the stage for a new era of operational effectiveness in the managed services sector. The seamless connectivity and advanced features enable MSPs to work more intelligently, freeing them to concentrate on their core mission—providing outstanding service to their clients.

About the Companies

MSP360 specializes in providing advanced IT management solutions, established in 2011 by a group of IT professionals. The platform is well-known for its ease of use and reliability, offering essential backup and remote access tools aimed at simplifying IT tasks for MSPs worldwide.

HaloPSA serves as a robust professional services automation platform that empowers MSPs to streamline operations across service desks, asset management, billing, and reporting. Its customizable solutions are designed to scale with the requirements of MSPs globally.

In summary, the integration between MSP360 and HaloPSA marks a pivotal development in the landscape of IT management, showcasing how technology can transform the service delivery model for managed service providers.