#USA #Houston #Chief Customer Officer #PCS Software #John Partain

John Partain Joins PCS Software as Chief Customer Officer

PCS Software, a prominent provider of transportation management systems, has announced the exciting appointment of John Partain as its new Chief Customer Officer (CCO). With over two decades of experience in the technology, transportation, and telematics sectors, Partain is bringing a wealth of expertise to the role. As CCO, he will oversee the entire customer lifecycle, from acquisition through retention, ensuring that customer feedback plays a pivotal role in shaping the company's strategy and offerings.

Enhancing Customer Experience

Partain's primary goal at PCS will be to enhance customer loyalty and satisfaction. He believes in delivering measurable value to customers while improving their experiences across all interaction points. During his tenure in previous positions, he has established high-performing teams focused on customer retention and growth. With PCS Software emphasizing results and building trust with its clients, he is determined to raise the standard even higher.

"At PCS, we have earned the trust of fleets through real results, and my mission is to ensure we continue to deliver exceptional value and insight to our customers," Partain stated. He aims to drive initiatives that enhance the customer journey, aligning various departments such as Customer Success, Support, Product, and Sales to cultivate deeper relationships with clients.

A Proven Track Record

Before taking on the role at PCS, Partain held senior leadership positions in various companies, including Teletrac Navman, Verizon Connect, Truckstop, and CalAmp. His extensive background enabled him to lead customer success, support, and operations through significant transitions and while scaling businesses. His expertise lies in connecting customer outcomes with broader business strategies, which will be invaluable to PCS Software.

John Partain’s emphasis on alignment and operational excellence is in line with the company’s dedication to building long-term partnerships with customers. Mark Hill, CEO of PCS Software, praised Partain's straightforward approach, highlighting the importance of delivering significant value promptly and reinforcing success after implementation.

Commitment to Community and Continuous Improvement

Partain is not only committed to customer success but also actively involved in his community. He serves on the Board of Directors for both the Lakeland Community Theatre and Polk Pride, demonstrating his passion for leadership and community engagement. He holds a degree from Bellevue University and is a strong advocate for continuous improvement and professional development.

PCS Software has a rich history, spanning over 20 years, as a partner to carriers and brokers aiming to streamline operations, boost profitability, and strengthen relationships. With integrated solutions encompassing dispatch, accounting, compliance, mobile communications, and AI-driven support, the company continuously empowers fleets to operate efficiently and with confidence.

With John Partain at the helm of customer experience, PCS Software is expected to achieve new milestones in customer satisfaction and loyalty, aligning their strategies with clients' needs for a brighter future in transportation management. For more information about PCS Software and their innovative solutions, visit pcssoft.com