#United States #Houston #J.D. Power #Christian Brothers Automotive #Aftermarket Service

Christian Brothers Automotive Celebrates Sixth Consecutive #1 Ranking

In an impressive feat of achievement, Christian Brothers Automotive (CBA) has once again solidified its position as the top contender in customer satisfaction within the full-service maintenance and repair sector. According to the latest J.D. Power 2025 U.S. Aftermarket Service Index (ASI) Study, CBA earned a remarkable score of 855 out of a potential 1,000 points, placing them 39 points above the segment average. This recognition marks the sixth consecutive year that CBA has received this esteemed accolade.

Outstanding Results Across Key Factors

The team's efforts paid off handsomely as Christian Brothers Automotive ranked first in five out of seven critical areas evaluated in the study. The factors in which they excelled include:

• - Ease of Scheduling/Getting Vehicle In for Service
• - Service Advisor Performance
• - Service Advisor Courtesy
• - Service Facility
• - Quality of Work

These results underscore CBA's commitment to providing exceptional service, making every customer interaction memorable and satisfactory.

Leadership's Vision for Customer Care

Expressing gratitude, Donnie Carr, President and CEO of Christian Brothers Automotive, shared, "We're honored to be recognized by our guests and by J.D. Power for the sixth time in a row. This award reflects the care and commitment that our franchisees and team members put into every interaction. At Christian Brothers, we believe car care should feel like people care, and this recognition demonstrates that we're doing just that."

The insights gleaned from the J.D. Power U.S. Aftermarket Service Index Study stem from feedback gathered from over 10,000 vehicle owners who sought aftermarket services within the last year. The thorough assessment encompasses a range of factors, including quality of work, service advisor courtesy, scheduling ease, and overall service experience.

A Legacy of Automotive Excellence

Founded in 1982 in Mission Bend, Texas, Christian Brothers Automotive has redefined the auto care experience through its people-first approach. From basic oil changes to complex engine diagnostics, CBA embraces the principle of "Love your neighbor as yourself," a value that permeates its services and interactions.

As CBA continues to expand, now boasting over 308 locations across 30 states, its mission remains unwavering - to deliver a positive and impactful experience for every customer. In doing so, CBA not only sets a benchmark in the automotive repair industry but also creates loyal customers.

Conclusion

In conclusion, Christian Brothers Automotive's latest accolade from J.D. Power is not just a representation of their success, but also an affirmation of their unwavering commitment to customer satisfaction and quality service. With a philosophy rooted in care and community, CBA stands as a shining example in the automotive repair industry. For more information on services and updates, be sure to visit cbac.com and follow them on social media platforms like Facebook and LinkedIn.