Axiom Sets New Standard with Unprecedented Net Promoter Score for Legal Talent
In a landmark achievement, Axiom Global Inc. has secured a Net Promoter Score (NPS) of 75, setting a new benchmark in client satisfaction within the legal industry. This remarkable score, recorded through extensive feedback from 1,098 clients, far surpasses the average NPS of 37 typically seen in the legal services arena. As a testament to Axiom's commitment to exceptional legal talent, this score categorizes the company in the 'excellent' range, which spans from 70 to 100. This milestone solidifies Axiom's status as the gold standard within the burgeoning $28.5 billion alternative legal services sector that it pioneered over 25 years ago.
The NPS is a critical metric for assessing customer engagement and loyalty, gaining traction among Fortune 500 companies to measure the likelihood of a client recommending a company's services. This impressive achievement underscores Axiom's stringent talent selection criteria, as the firm exclusively recruits lawyers and legal professionals from the top 3% of applicants. Among its distinguished roster are over 850 individuals with AI expertise, drawn from 31 industries and 16 practice areas.
Further emphasizing the quality of Axiom's services, an astounding 97% of clients indicated that their engagements either met or surpassed their expectations while working with Axiom talent. Additionally, non-legal executives collaborating directly with Axiom professionals reported an NPS of 82, reflecting the high regard in which these business leaders hold Axiom’s contributions.
Axiom's continual innovation also plays a pivotal role in these high satisfaction ratings. The introduction of services like Axiom Tech+Talent marries world-class legal professionals with state-of-the-art AI tools such as Legora and DraftPilot, enhancing service delivery and efficiency.
Eric Carter, Chief People Officer and Interim Chief Legal Talent Officer at Axiom, stated, 'Twenty-five years ago, Axiom revolutionized the legal landscape by providing lawyers with a viable alternative to traditional hourly billing practices. Our ongoing transformations are yielding extraordinary benefits for our clients. When business leaders rate our legal talent with a 75 NPS, it substantiates our mission to provide not only legal expertise but also business-savvy partners who align closely with clients' needs.'
In addition to the impressive client satisfaction scores, Axiom's internal metrics also demonstrate exceptional talent satisfaction, reflected in the Talent 360 survey results. This dual accolade illustrates Axiom's capability to deliver outstanding outcomes for both its clients and legal professionals, with 99% of clients rating Axiom talent as equal to or superior to competitors in the flexible talent segment. Remarkably, 66% of clients noted that Axiom professionals were substantially better than legal talent from other alternative legal service providers.
For more insights on Axiom and its groundbreaking initiatives, visit their website or connect with them through their blog, LinkedIn, and YouTube channel. With a reputation for excellence and trust, Axiom serves over 3,500 legal departments globally, including 75% of the Fortune 100 companies, achieving a 95% client satisfaction rate. Axiom's vision is to offer clients a reliable source for comprehensive legal services that span numerous practice areas—all at competitive rates that can be as much as 50% lower than those of traditional law firms. This dedication to quality and value positions Axiom not just as a service provider, but as a crucial partner for businesses navigating today’s complex legal environment. Historical data from the Thomson Reuters Institute highlights Axiom's pivotal role in the evolution of legal services, marking its legacy in reshaping how legal work is approached across industries.
The NPS is a critical metric for assessing customer engagement and loyalty, gaining traction among Fortune 500 companies to measure the likelihood of a client recommending a company's services. This impressive achievement underscores Axiom's stringent talent selection criteria, as the firm exclusively recruits lawyers and legal professionals from the top 3% of applicants. Among its distinguished roster are over 850 individuals with AI expertise, drawn from 31 industries and 16 practice areas.
Further emphasizing the quality of Axiom's services, an astounding 97% of clients indicated that their engagements either met or surpassed their expectations while working with Axiom talent. Additionally, non-legal executives collaborating directly with Axiom professionals reported an NPS of 82, reflecting the high regard in which these business leaders hold Axiom’s contributions.
Axiom's continual innovation also plays a pivotal role in these high satisfaction ratings. The introduction of services like Axiom Tech+Talent marries world-class legal professionals with state-of-the-art AI tools such as Legora and DraftPilot, enhancing service delivery and efficiency.
Eric Carter, Chief People Officer and Interim Chief Legal Talent Officer at Axiom, stated, 'Twenty-five years ago, Axiom revolutionized the legal landscape by providing lawyers with a viable alternative to traditional hourly billing practices. Our ongoing transformations are yielding extraordinary benefits for our clients. When business leaders rate our legal talent with a 75 NPS, it substantiates our mission to provide not only legal expertise but also business-savvy partners who align closely with clients' needs.'
In addition to the impressive client satisfaction scores, Axiom's internal metrics also demonstrate exceptional talent satisfaction, reflected in the Talent 360 survey results. This dual accolade illustrates Axiom's capability to deliver outstanding outcomes for both its clients and legal professionals, with 99% of clients rating Axiom talent as equal to or superior to competitors in the flexible talent segment. Remarkably, 66% of clients noted that Axiom professionals were substantially better than legal talent from other alternative legal service providers.
For more insights on Axiom and its groundbreaking initiatives, visit their website or connect with them through their blog, LinkedIn, and YouTube channel. With a reputation for excellence and trust, Axiom serves over 3,500 legal departments globally, including 75% of the Fortune 100 companies, achieving a 95% client satisfaction rate. Axiom's vision is to offer clients a reliable source for comprehensive legal services that span numerous practice areas—all at competitive rates that can be as much as 50% lower than those of traditional law firms. This dedication to quality and value positions Axiom not just as a service provider, but as a crucial partner for businesses navigating today’s complex legal environment. Historical data from the Thomson Reuters Institute highlights Axiom's pivotal role in the evolution of legal services, marking its legacy in reshaping how legal work is approached across industries.
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