Cinareo Solutions Secures $1 Million to Transform Contact Center Capacity Planning
In a significant development for the contact center industry, Cinareo Solutions Inc., a data analytics firm based in Toronto, has successfully raised $1 million in pre-seed funding. This funding aims to enhance capacity planning processes by utilizing advanced AI technologies. The financing round was spearheaded by BDC’s Seed Venture Fund, with backing from Accelia Capital and angel investor Robert Treumann.
Founded by industry experts Karen Elliott and Dr. Mark Alpern, Cinareo is committed to providing intuitive tools for effective short- and long-term capacity planning, as well as financial analysis, recruitment, and training within contact centers. Since its launch in late 2022, the company has made strides in the industry, securing the grand prize in the 2023 SheBoot competition and gaining status as a premium application in the renowned Genesys AppFoundry in 2024.
With over two decades of combined experience in optimizing capacity and financial operations for contact centers across the globe, Karen and Mark have transformed their previous consulting work into a comprehensive AI-driven product suite. Their offerings include innovative features such as multi-skilling simulations, enabling organizations to enhance their operational efficiency.
Traditionally, capacity planners in contact centers have relied on outdated, error-prone spreadsheet systems for planning purposes, which tend to be time-consuming and inefficient. Recognizing this industry challenge, Karen Elliott, now the CEO of Cinareo, explained, "Despite heavy investments in workforce management systems, many contact centers still depend on spreadsheets for capacity planning. This method is not only tedious but prone to mistakes. Our aim is to improve this situation significantly."
Dr. Mark Alpern, serving as COO, echoed her sentiments, adding, "As someone who has spent years managing contact centers, I can proudly say that Cinareo addresses many persistent planning issues that previously lacked effective solutions. We are thrilled to provide a product that can alleviate these burdens."
BDC Capital’s Dinar Ahmed, a partner at the Seed Venture Fund, shared his excitement for the project, stating, "AI is positioned to revolutionize the workforce management ecosystem. Cinareo’s capacity management software is leading this change, paving the way for scalable AI applications across various sectors. Our support for the company's growth reflects our confidence in its promising trajectory."
The backing from Accelia Capital further signals the impact Cinareo aims to create. Partner Julien Letartre remarked, “Their commitment to revolutionizing capacity planning resonates with our mission of empowering women-led companies that innovate to enhance efficiency and productivity globally.”
With a rapidly expanding customer base of large enterprises, the Cinareo team is enthusiastic about collaborating with their investors to expedite their growth plans. The funding raised will be instrumental in advancing Cinareo's product development and technological roadmap, allowing organizations to quickly and easily leverage purpose-built AI for effective planning.
For those interested in learning more about Cinareo’s solutions or scheduling a demonstration, further information is available on their official website. This funding round not only marks a new chapter for the company but also positions it to significantly influence the future of capacity planning in contact centers.
Founded by industry experts Karen Elliott and Dr. Mark Alpern, Cinareo is committed to providing intuitive tools for effective short- and long-term capacity planning, as well as financial analysis, recruitment, and training within contact centers. Since its launch in late 2022, the company has made strides in the industry, securing the grand prize in the 2023 SheBoot competition and gaining status as a premium application in the renowned Genesys AppFoundry in 2024.
With over two decades of combined experience in optimizing capacity and financial operations for contact centers across the globe, Karen and Mark have transformed their previous consulting work into a comprehensive AI-driven product suite. Their offerings include innovative features such as multi-skilling simulations, enabling organizations to enhance their operational efficiency.
Traditionally, capacity planners in contact centers have relied on outdated, error-prone spreadsheet systems for planning purposes, which tend to be time-consuming and inefficient. Recognizing this industry challenge, Karen Elliott, now the CEO of Cinareo, explained, "Despite heavy investments in workforce management systems, many contact centers still depend on spreadsheets for capacity planning. This method is not only tedious but prone to mistakes. Our aim is to improve this situation significantly."
Dr. Mark Alpern, serving as COO, echoed her sentiments, adding, "As someone who has spent years managing contact centers, I can proudly say that Cinareo addresses many persistent planning issues that previously lacked effective solutions. We are thrilled to provide a product that can alleviate these burdens."
BDC Capital’s Dinar Ahmed, a partner at the Seed Venture Fund, shared his excitement for the project, stating, "AI is positioned to revolutionize the workforce management ecosystem. Cinareo’s capacity management software is leading this change, paving the way for scalable AI applications across various sectors. Our support for the company's growth reflects our confidence in its promising trajectory."
The backing from Accelia Capital further signals the impact Cinareo aims to create. Partner Julien Letartre remarked, “Their commitment to revolutionizing capacity planning resonates with our mission of empowering women-led companies that innovate to enhance efficiency and productivity globally.”
With a rapidly expanding customer base of large enterprises, the Cinareo team is enthusiastic about collaborating with their investors to expedite their growth plans. The funding raised will be instrumental in advancing Cinareo's product development and technological roadmap, allowing organizations to quickly and easily leverage purpose-built AI for effective planning.
For those interested in learning more about Cinareo’s solutions or scheduling a demonstration, further information is available on their official website. This funding round not only marks a new chapter for the company but also positions it to significantly influence the future of capacity planning in contact centers.
Topics Business Technology）
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