#USA #Montreal #ACI #Airport Experience #ASQ Awards

Passengers Select the World’s Best Airports for Customer Experience

The Airports Council International (ACI) World has released its much-anticipated results for the 2024 ASQ Airport Experience Awards, done in collaboration with travel technology company Amadeus. These awards recognize airports worldwide that excel in delivering superior customer experience.

What Are the ASQ Awards?

The ASQ Awards are based on one of the most comprehensive and reliable programs in the aviation sector that measures airport experience. This unique program captures real-time feedback from travelers through live surveys conducted in airports around the globe. Its rigorous methodology ensures that a wide range of passenger experiences are accurately represented, making it the only survey that allows fair comparisons between airports.

Key Highlights from the 2024 ASQ Awards

In 2024, the ASQ program reached a significant milestone, with nearly 700,000 questionnaires completed. Over half of global travelers passed through an ASQ-rated airport, underlining the program’s pivotal role in shaping service standards worldwide. A record number of 181 ASQ awards were given to 95 airports globally, acknowledging their commitment to providing exceptional experiences for passengers.

Award Categories

The ASQ Awards recognize excellence in various categories, including:

• - Best Airports by Size and Region
• - Most Dedicated Staff
• - Easiest Airport Experience
• - Most Enjoyable Airport
• - Cleanest Airport
• - Best Airports for Arrivals

Regional Winners

Notable airports awarded across different regions include:

• - Africa: Blaise Diagne International Airport (Dakar)
• - Asia-Pacific: Beijing Daxing International Airport, Singapore Changi Airport, Sultan Aji Muhammad Sulaiman International Airport, Sultan Hasanuddin International Airport
• - Europe: Milas-Bodrum Airport, Rome Fiumicino Airport
• - Latin America: Chihuahua International Airport, Mazatlán International Airport, Monterrey International Airport
• - Middle East: Salalah Airport
• - North America: Gerald R. Ford International Airport, Greenville-Spartanburg International Airport

ACI World Director General's Roll of Excellence

This year, 10 airports were inducted into the prestigious ACI World Director General's Roll of Excellence, recognizing those that have consistently excelled in service over the past decade. The inductees are:

• - Alicante-Elche Airport
• - Beijing Daxing International Airport
• - Copenhagen Airport
• - El Hierro Airport
• - Hartsfield-Jackson Atlanta International Airport
• - Inverness Airport
• - Jenderal Ahmad Yani International Airport
• - Juanda International Airport
• - Salalah Airport
• - Shijiazhuang Zhengding International Airport

Justin Erbacci, ACI World’s Director General, commented, “In today’s rapidly changing world, where passenger expectations are higher than ever, airports must continually push the envelope of service to remain at the forefront. The ASQ 2024 awards honor those airports creating memorable and seamless experiences for travelers.”

Rudy Daniello, EVP AirOps of Amadeus, added, “The aviation sector is set to drive radical improvements in the passenger experience. Changes to the underlying airline systems and technological standards provide the flexibility needed to rethink decades-old processes and truly transform travel. Imagine a future where you won’t need to check in for a flight, with visa checks done digitally before travel. This perspective allows for airports to be passenger-centered, significantly reducing the need for fixed desks and associated lines. We can envision greater personalization, roaming agents, and an incredibly streamlined passenger experience.”

Looking Ahead: The 2024 ASQ Awards Ceremony

The 2024 ASQ Awards Ceremony will take place during the ACI World Airport Experience Summit in Guangzhou, China, from September 8 to 11, 2025. This prestigious annual event will bring together industry leaders, experts, and innovators to discuss the future of customer experience and share the latest strategies and ideas.

About ACI

Airports Council International (ACI) is the global professional association of airports, representing interests during key policymaking phases. ACI significantly contributes to establishing a safe, secure, efficient, and environmentally responsible global air transport system. As of January 2025, ACI had 830 members operating 2,181 airports in 170 countries.

About Amadeus

Amadeus is committed to enhancing travel experiences for everyone, everywhere, by inspiring innovation, partnerships, and responsibility towards people, places, and the planet. Its technology serves the travel and tourism industry, shaping more connected travel solutions.

Through partnerships, Amadeus aims to redefine future travel, ensuring that it contributes positively to the world we live in. Being part of both the IBEX 35 and the Dow Jones Sustainability Index for 11 years, Amadeus is a leader in the travel technology sector. To learn more, visit Amadeus.