Citizens State Bank Collaborates with MANTL for Seamless Banking Experience Across All Channels

Citizens State Bank Partners with MANTL

In an exciting development in the banking sector, Citizens State Bank, based in New Castle, Indiana, has announced a strategic partnership with MANTL, a leading provider of technology for account opening. This collaboration is set to enhance the bank's services by modernizing the deposit account opening process for both consumer and business clients, thereby aligning with its broader digital transformation strategy.

Enhancing Customer Experience

Jordan Wills, the director of digital strategy and marketing at Citizens State Bank, emphasized the bank's commitment to delivering exceptional service. "We strive to provide a world-class experience for our clients and our team," he stated. With this partnership, the bank aims to create a seamless experience for customers managing their accounts, making processes feel effortless and centered around user needs.

The integration of MANTL's technology means that Citizens State Bank will utilize a unified platform for its deposit account offerings, streamlining operations across various channels. This will enable the bank to effectively serve both individual consumers and business clients.

Efficient and Secure Account Opening

Citizens State Bank's initial rollout will focus on enhancing retail online account openings, with future phases dedicated to in-branch retail and business account openings. MANTL's suite of solutions is designed to facilitate a consistent customer experience, while also optimizing operational efficiency for banking staff.

One of the significant advantages of this partnership is MANTL's ability to automate over 85% of application decisions, including Know Your Customer (KYC) checks, Anti-Money Laundering (AML) compliance, and other necessary procedures that typically demand manual intervention. This automation not only speeds up the account opening process but also minimizes the risk of human error, thereby enhancing the overall security of financial transactions.

Benjamin Conant, chief product officer at Alkami and co-founder of MANTL, expressed his excitement about the partnership, stating, "We are proud to partner with Citizens State Bank to consolidate all deposit account openings into one powerful platform. This collaboration places the bank in a strong position to grow efficiently while providing more intuitive experiences for its customers."

Future of Digital Banking

As Citizens State Bank embraces this new technology, it also continues to utilize Alkami's advanced Automated Clearing House (ACH) functionality. This integration further solidifies the bank's position within Alkami's Digital Banking Platform, offering enhanced services to its clients.

MANTL is known for its rapid account opening processes, allowing consumers to complete account registrations in under five minutes and businesses in under ten minutes. This fast-paced capability positions MANTL as a leader in the fintech space, particularly in the domain of account origination. Founded in 2016, MANTL was acquired by Alkami Technology, Inc. in March 2025, marking a significant milestone in its growth trajectory.

Citizens State Bank, a community bank with a rich history dating back to 1873, prides itself on combining personal service with innovative digital tools to provide an enhanced banking experience. The mission remains focused on client success, demonstrating that technology can serve to strengthen relationships rather than replace them.

For anyone interested in learning more about the innovative solutions offered by MANTL or how this partnership will further improve customer service, further information can be found at MANTL's website or through their LinkedIn page.