#Japan #Tokyo #Data Strategy #AI Central Voice #Tech Touch

Introduction

Tech Touch Inc. has officially launched its latest service, the AI agent named "AI Central Voice." This innovative platform aims to harness the power of AI to analyze qualitative data such as customer feedback, employee insights, and sales reports within organizations. By focusing on data analysis and strategy application, it promises to provide precise insights that assist in business improvements and support decision-making.

Background of Service Development

As the adoption of generative AI continues to rise, many companies struggle to produce tangible results from its business applications. There are two critical reasons for this:

1. Insufficient Accuracy of Generative AI: General-purpose AI is capable of handling diverse tasks but often fails to achieve the desired precision due to the difficulties in optimizing it for specific tasks.
2. Lack of Understanding of Business Operations and Goals: Vendors frequently do not fully comprehend their clients’ business needs or goals, resulting in inadequate system development and application.

Additionally, while the use of generative AI in qualitative data analysis has lagged, traditional Voice of Customer (VoC) analysis tools often only focus on keyword extraction, making it challenging to derive actionable insights for the business. "AI Central Voice" was specifically developed to tackle these challenges.

Features of "AI Central Voice"

"AI Central Voice" specializes in generating business insights through a dedicated AI agent. Unlike general-purpose AIs, it employs over 30 unique preprocessing modules to transform vast amounts of unstructured data scattered throughout organizations into valuable information. It excels in organizing and analyzing text data from customer voices, employee feedback, and sales reports with high accuracy, leading to actionable insights that directly support decision-making.

Coupling industry-specific learning models with multilayer optimization, the platform achieves a balance between analytical precision and practical utility that was once unattainable with conventional AI. Moreover, Tech Touch has a strong customer success support framework for large enterprises, understanding the client's operations intimately to assist in AI-based business design support. Automating data organization and analysis allows for fast decision-making regarding management strategies and operational improvements, thereby enhancing productivity and creating new added value for companies.

Key Features Include:

• - Data Collection and Structuring: Automatically organizes and categorizes text data, such as customer insights and employee reports.
• - Insight Extraction by AI: Provides real-time critical insights.
• - Cross-Department Information Integration: Centralizes data from different departments for efficient searching and sharing.
• - Custom AI Knowledge Database: Accumulates company-specific optimized insights.
• - Knowledge DB Integrated AI Chat: Offers a chat service powered by AI that utilizes organizational knowledge to present insights (available in 2025).

Benefits and Strengths of "AI Central Voice"

Modules such as "Summarization," "Noise Reduction," "Hallucination Correction," and "Data Transformation Processing" demonstrate independent expertise, significantly enhancing the accuracy and speed of data analysis. This allows for data-driven analysis without requiring specialized knowledge within the organization.
Additionally, the platform meets the security standards of large enterprises, enabling the safe utilization of generative AI.

Launch Details:

• - Official Release: April 24, 2025.
• - Pricing: Custom estimates based on client needs.
• - Usage Information:

- For existing Tech Touch clients: Inquiries should be directed to the assigned customer success manager.
- For new corporate or organizational clients: Please reach out via our contact page at AI Central Voice Contact.

About Tech Touch Inc.

Founded on March 1, 2018, Tech Touch Inc. has been at the forefront of advancing data utilization and productivity enhancements through its AI agent "AI Central Voice" and Japan's leading Digital Adoption Platform (DAP) "Tech Touch." The company leverages AI technology for analyzing qualitative data such as customer and employee voices and sales reports, ensuring optimal preprocessing of input data and output quality, thus providing precise insights useful for management, product improvements, and HR strategy design. The company has received numerous awards, including the Good Design Award and recognition as a J-Startup by the Ministry of Economy, Trade and Industry in Japan, accelerating the digital transformation and AI transformation of businesses.