#United States #Duke Energy #Charlotte, N.C. #Customer Satisfaction #Piedmont Natural Gas

Piedmont Natural Gas's Continued Excellence in Customer Satisfaction

In a recent announcement, Piedmont Natural Gas has secured the number one position in customer satisfaction for residential natural gas service in the Southern United States, according to the J.D. Power 2024 Gas Utility Residential Customer Satisfaction Study. This marks the third consecutive year that Piedmont has achieved this accolade, standing out among several major utilities in the South region.

Brian Weisker, the senior vice president and president of Piedmont Natural Gas, expressed his pride in the team’s dedication and commitment to their customers. He emphasized that their customer-first strategy enables them to provide exceptional service daily. Whether it's ensuring households have heat during chilly nights or guiding customers through billing queries on calls, Piedmont has ingrained a culture of service within its operations.

In terms of survey metrics, Piedmont excelled in billing and payment practices, corporate citizenship, and customer care. The 2024 study itself gathered insights from a vast pool of over 63,363 online surveys, drawing from the experiences of residential customers using 86 of the largest gas utility brands across the United States. This extensive research highlights consumer sentiment from over 64.6 million households.

Piedmont Natural Gas operates as a subsidiary of Duke Energy and provides natural gas services to more than 1.2 million customers across North Carolina, South Carolina, and Tennessee. Their ongoing emphasis on service quality has not only secured the number one ranking but also reinforced their commitment to understanding and meeting customer needs effectively.

As Weisker noted, “Our hard work has been recognized, and we are honored to be acknowledged for the third time.” This recognition serves not just as an award but as a motivator for Piedmont to continue innovating and enhancing its services in the competitive utility landscape. With a firm grasp on the evolving requirements of their customer base, Piedmont aims to maintain this high standard of satisfaction and service quality.

In summary, Piedmont Natural Gas's achievement of being ranked the best in the industry serves as a testament to their relentless pursuit of excellence and responsiveness to customer feedback and needs. With their steadfast dedication to community service and customer support, they set a benchmark for other utilities in the region.

For more information about Piedmont Natural Gas and their services, visit their official website at piedmontng.com. Stay connected with Piedmont on social media platforms like X and Facebook, where they actively engage with their customers and community.

As the landscape of energy utilities continues to evolve with changing customer preferences and technological advancements, companies like Piedmont Natural Gas remind us of the importance of putting customer satisfaction at the forefront of their operations.