On June 15-16, 2026, American Water, recognized as the largest regulated water and wastewater utility in the United States, will play an influential role at the Mid-Atlantic Conference of Regulatory Utilities Commissioners (MACRUC) Annual Education Conference, which will be hosted in Columbus, Ohio. The conference stands as a significant platform for deliberations concerning water utilities, regulations, and emerging technologies.
Deb Degillio, serving as the Senior Vice President and Chief Technology Innovation Officer at American Water, is slated to participate in a pivotal panel discussion titled "Navigating AI." This session will delve into the dynamic potential of Artificial Intelligence (AI) in reshaping business operations and enhancing customer satisfaction. The incorporation of AI in utility services can lead to enhanced efficiency, informed decision-making, and superior service delivery for customers.
Cheryl Norton, the Executive Vice President and Chief Operating Officer at American Water, conveyed the company’s commitment in her statement: "At American Water, our priority is providing safe, clean, reliable, and affordable water and wastewater services to our customers." This statement reflects the company's ongoing dedication to not only maintaining high service standards but also adapting to technological advancements to further customer satisfaction and operational resilience.
The MACRUC Annual Education Conference serves as a hub for experts, regulators, and stakeholders from various parts of the utility sector, providing a collaborative environment aimed at addressing challenges and leveraging innovations in the water industry. American Water’s engagement in these discussions underscores its commitment to fostering industry advancements and embracing technology that enhances public service.
Founded in 1886, American Water has a long-standing history of dedication to supply reliable drinking water and wastewater services to approximately 14 million people across 14 states and 18 military installations. Celebrating its 140th anniversary in 2026, the company exemplifies its motto, 'We Keep Life Flowing®', by continually prioritizing public health and the environment through its operations. With over 7,000 employees, American Water combines its extensive expertise and national reach to produce beneficial outcomes not just for regulatory bodies but also for the communities it serves.
This forthcoming conference is not just an opportunity for American Water to share its knowledge and strategies but also to learn from peers, ensuring that all stakeholders remain informed and equipped to tackle challenges in an ever-evolving industry landscape. Discussions are expected to cover topics such as AI applications, new regulatory frameworks, sustainability, and the future of utility services during this two-day event.
For those interested in more information regarding the 2026 MACRUC Annual Education Conference, additional details can be found at
MACRUC Official Website. It represents a convergence of thought leadership, strategic discussion, and collaborative endeavors to enhance the efficacy of water utilities in the Mid-Atlantic region and beyond.