SRA OSS Expands Its OSS Support Services to Meet Growing Customer Needs

SRA OSS Expands Its OSS Support Services

In a bid to enhance service access, SRA OSS (located in Toshima, Tokyo, represented by President Kaori Inaba) is launching an upgrade to its "OSS Support Services" on June 1, 2025. This major revision will introduce a broader range of supported software and an option for 24/7 assistance. These enhancements are designed to better cater to the complex and varied needs of their customers.

The commercial use of open-source software (OSS) has consistently increased in recent years, leading to a diversification and complexity in customer requirements. To address these challenges, SRA OSS focuses on providing robust support, particularly for middleware that underpins system infrastructure. As they evolve, SRA OSS remains committed to aiding customers in maintaining their system foundation efficiently.

Key Changes in Services

Effective Date: June 1, 2025

1. Expansion of Supported Software

SRA OSS will significantly extend the list of software solutions covered under their support services. Below are some of the categories and newly added software:

- Application Server: Tomcat
- Web Server: Apache httpd, Nginx
- Mail Server: Postfix, sendmail, Dovecot, Courier-IMAP
- LDAP Server: OpenLDAP, 389 Directory Server
- DNS Server: BIND
- NTP Server: Chrony
- FTP Server: ProFTPD
- Cache Server: Squid
- Load Balancer/Reverse Proxy: Nginx, HAProxy
- File/Print Server: nfsd, Samba
- Security: OpenSSL
- NoSQL: Memcached, Redis, Cassandra
- Database Server: SQLite
- HA Software: Pacemaker/Corosync, Keepalived
- Storage Management: DRBD, LVM, MD(Software RAID)
- Log Management: Fluentd(fluent-package), Rsyslog
- Project Management: Redmine
- Version Control System: Git, Subversion

(The newly added software is highlighted in bold.)

2. Introduction of 24/7 Premium Support

For the listed software, SRA OSS will be offering 24/7 premium support which includes helpdesk assistance and troubleshooting. Customers can expect initial responses within 30 minutes, ensuring rapid resolution of issues.

(Note: Details regarding the involved software can be found on their official homepage.)

3. Support for Additional Platforms

In response to customer demand, the support platform will also include Rocky Linux, Amazon Linux, and Windows, thereby broadening the spectrum of services.

About SRA OSS

With over 25 years of expertise in OSS support, SRA OSS has established a dedicated web system for customer assistance and has assembled a team specializing in support services for over 30 different open-source software solutions. Their offerings extend beyond support to include consulting, training, and research & development related to OSS.

As a testament to their commitment, starting August 2024, SRA OSS will receive investment from the NTT Data Group, aiming to enhance its enterprise services further.

Technical Information Sharing

Interested parties can also explore SRA OSS's tech blog, which covers vital updates related to software such as PostgreSQL, Zabbix, Tomcat, and Apache httpd. For visual learners, they offer a YouTube channel that breaks down information about various OSS from basics to the latest developments.

- Tech Blog: SRA OSS Tech Blog
- YouTube Channel: SRA OSS Official YouTube

For inquiries related to this announcement, please contact:
SRA OSS Co., Ltd.
Public Relations Department
Tel: 03-5979-2701
E-mail: pub@sraoss.co.jp
URL: SRA OSS

Please note that all company names and product names mentioned in this press release are trademarks of their respective owners.