Hankyu Hanshin Management Implements Lost Item Cloud Service 'find' Across 15 Locations
In an innovative move to enhance customer service, Hankyu Hanshin Building Management Co., Ltd. (HHBM) has partnered with find, a Tokyo-based company, to deploy its lost item cloud service, aptly named 'find', across 15 managed facilities, including popular locations such as Hankyu Sanbangai, HEP FIVE, and Nishinomiya Gardens. This significant implementation, which commenced on July 14, will revolutionize how lost belongings are managed within these bustling environments.
Each month, HHBM faces the challenge of nearly 5,000 lost items across its various managed locations. Places like Hankyu Sanbangai and HEP FIVE alone account for about 1,000 of these cases monthly. Previously, the management of lost items relied mainly on security staff, who handled registration, inventory management, and responded to inquiries concerning lost belongings. However, this process often impeded their essential security duties and led to inconvenience during customer interactions, particularly when users faced communication difficulties via phone.
The introduction of the 'find' cloud service is set to transform this process significantly. Using AI technology, the registration of lost items will become faster and more efficient. Meanwhile, inquiries from individuals who have lost items will now be addressed via a multi-language chat function, operated by representatives from find. This new system will not only alleviate the demands placed on security personnel but also enhance the overall quality of service provided to customers.
With the aim of further improving their operations, HHBM has expressed commitment to expanding the implementation of find across even more facilities in the future. Each facility will offer the 'find chat' service, allowing patrons to access help seamlessly through the facility's website.
The significance of this cloud service is reflected in its goal of addressing the anxiety and frustration that individuals often experience when dealing with lost items. Advanced technology facilitates more efficient communication and management, ensuring that both customers and facility managers can benefit from streamlined interactions in this aspect of service.
In more detail, the service aims to increase the return rate of lost items while simplifying management tasks associated with item retrieval. It creates a single interface that connects users, facility management, and police departments, which is particularly critical at locations that attract heavy foot traffic, such as railways, shopping centers, and amusement parks. By fostering a reliable environment for returning lost items, the service contributes to building trust between businesses and their clients while ensuring a safer, more comfortable experience in daily life.
The 'find' cloud service represents a significant leap forward in the management of lost items, focusing on user satisfaction and operational efficiency. This initiative will surely have far-reaching impacts on how urban environments handle the inevitable occurrences of lost possessions. As the society moves toward a more efficient and reliable system for managing lost belongings, the deployment of such technology is a promising step towards enhancing the overall user experience across various facilities managed by HHBM.
Founded in Osaka, Hankyu Hanshin Building Management Co., Ltd. is committed to providing total management services for buildings. Their strategic alignment with technological advancements exemplifies this dedication to maintaining safety and satisfaction across their venues.
Find Co., Ltd., based in Tokyo, has pioneered various digital solutions centered around lost item management, seeking to enhance the user experience through digital transformation and the innovative use of technology in their operations.
Each month, HHBM faces the challenge of nearly 5,000 lost items across its various managed locations. Places like Hankyu Sanbangai and HEP FIVE alone account for about 1,000 of these cases monthly. Previously, the management of lost items relied mainly on security staff, who handled registration, inventory management, and responded to inquiries concerning lost belongings. However, this process often impeded their essential security duties and led to inconvenience during customer interactions, particularly when users faced communication difficulties via phone.
The introduction of the 'find' cloud service is set to transform this process significantly. Using AI technology, the registration of lost items will become faster and more efficient. Meanwhile, inquiries from individuals who have lost items will now be addressed via a multi-language chat function, operated by representatives from find. This new system will not only alleviate the demands placed on security personnel but also enhance the overall quality of service provided to customers.
With the aim of further improving their operations, HHBM has expressed commitment to expanding the implementation of find across even more facilities in the future. Each facility will offer the 'find chat' service, allowing patrons to access help seamlessly through the facility's website.
The significance of this cloud service is reflected in its goal of addressing the anxiety and frustration that individuals often experience when dealing with lost items. Advanced technology facilitates more efficient communication and management, ensuring that both customers and facility managers can benefit from streamlined interactions in this aspect of service.
In more detail, the service aims to increase the return rate of lost items while simplifying management tasks associated with item retrieval. It creates a single interface that connects users, facility management, and police departments, which is particularly critical at locations that attract heavy foot traffic, such as railways, shopping centers, and amusement parks. By fostering a reliable environment for returning lost items, the service contributes to building trust between businesses and their clients while ensuring a safer, more comfortable experience in daily life.
The 'find' cloud service represents a significant leap forward in the management of lost items, focusing on user satisfaction and operational efficiency. This initiative will surely have far-reaching impacts on how urban environments handle the inevitable occurrences of lost possessions. As the society moves toward a more efficient and reliable system for managing lost belongings, the deployment of such technology is a promising step towards enhancing the overall user experience across various facilities managed by HHBM.
About HHBM
Founded in Osaka, Hankyu Hanshin Building Management Co., Ltd. is committed to providing total management services for buildings. Their strategic alignment with technological advancements exemplifies this dedication to maintaining safety and satisfaction across their venues.
About find
Find Co., Ltd., based in Tokyo, has pioneered various digital solutions centered around lost item management, seeking to enhance the user experience through digital transformation and the innovative use of technology in their operations.
Topics Consumer Products & Retail）
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