Launch of RelayM: A Game-Changer in Hospitality Communication with 35% Size Reduction

Introducing RelayM: A Compact Innovation for Hospitality Communication

In a groundbreaking move, Relay has introduced the RelayM™, a state-of-the-art communication device set to redefine interactions within the hospitality sector. Making its debut at HITEC 2025, RelayM showcases an impressive 35% reduction in size from its predecessors, while still offering exceptional performance and functionality tailored for frontline staff in hotels, resorts, and other hospitality-related environments.

Engineering Marvel: Performance in a Smaller Package

The RelayM is a testament to engineering excellence, designed to meet the intricate demands of hospitality operations. Built upon RelayX’s framework, this new device combines reliability with portability, integrating communication, panic alerts, and location awareness into one streamlined tool. The upgraded integrated screen provides real-time updates on connectivity, channel status, and battery life, enhancing user experience significantly.

Housekeepers and mobile staff will find RelayM's compact size particularly advantageous. The device can be easily attached to clothing or worn on a lanyard, promoting consistent usage and enhancing employee safety. With RelayM, teams can ensure they stay connected, especially in vast, multi-level hotels where maintaining communication can often be challenging.

Leading the Way in Connectivity

Like its predecessor, RelayX, the RelayM maintains three simultaneous active connections, including dual 5G cellular and WiFi 6E capabilities. The device is engineered to monitor network signals rapidly—50 times per second—which allows it to automatically choose the strongest connection, thereby minimizing dead zones synonymous with traditional communication methods. As David Palumbo, General Manager at the Raleigh Marriott City Center, states, “We no longer have the issue of communication drop-offs or dead zones within our hotel.”

TeamTranslate: Breaking Language Barriers

One of the standout features of the RelayM is the award-winning TeamTranslate™ technology. This AI-driven capability facilitates instant voice translation in over 30 languages, ensuring every team member can communicate effectively, regardless of their native language. This leads to a safer and more productive workplace, fostering inclusivity as staff works seamlessly together to deliver exceptional guest experiences.

Performance that Surpasses Expectations

In addition to its impressive connectivity and language features, RelayM is equipped with an enhanced 1780 mAh battery that offers significantly longer usage, ranging from 10 to 16 hours on a single charge. This improvement is critical for handling long shifts in dynamic environments. The device excels in audio quality as well, featuring a powerful 2-watt speaker and advanced noise cancellation, guaranteeing clear communication amidst the bustle of hotel lobbies, busy restaurants, or other challenging environments.

Durability Meets Functionality

The RelayM is built to endure its environments. Meeting military-grade standards (MIL-SPEC 810H) and boasting IP66 and IP68 ratings, it is waterproof, dustproof, and resistant to drops from up to five feet. This combination of durability and functionality makes it the ideal communication device for the demanding conditions of the hospitality industry.

Embracing the Future of Hospitality Communication

RelayM is not just another device—it's a leap toward the future of operational communication in hospitality. With its array of innovative features combined with cloud technology and AI, Relay is setting higher standards for frontline communication tools. Attend HITEC 2025 to experience RelayM and TeamTranslate in action, or connect with Relay’s hospitality experts to learn how these integrated solutions can transform your operations and improve guest experiences dramatically.

Relay continues to push boundaries, showing a strong commitment to innovation and excellence in communication technology for hospitality professionals. This evolution is imperative as the industry adapts to meet the demands of modern guests and a diverse workforce.