Revamping Your Feather Comforters: Now with Customized Size Changes

Custom Size Changes for Comforters by Showa Nishikawa

Showa Nishikawa Co., Ltd., headquartered in Chuo, Tokyo, has announced an innovative addition to its feather comforter reform services, which have been trusted for over 30 years. The company is now offering customers the ability to change the size of their comforters, catering to needs like downsizing, after many requests for this specific service.

What’s New?

The newly introduced service is exclusively available through the official online store, 'Showa Nishikawa Store Official Main Shop,' and it is handled via phone consultations only. This direct communication method allows for personalized service and ensures customers receive tailored solutions that fit their lifestyles better.

Responding to Customer Needs

For years, the feather comforter reform service has allowed customers to revitalize their worn comforters by extracting the feathers, washing them, and replenishing them with new filling and fabric for a nearly new feel. Previously, the only option for customers was to have comforters reformed in their existing sizes. However, frequent feedback indicated a strong desire for size modifications.

Common requests included:

- "I want to downsize my double comforter to a single since my child moved out."
- "My comforter no longer fits my bed after moving."

Recognizing these changing lifestyle needs, Showa Nishikawa has now incorporated the ability to adjust comforter sizes upon reforming them, aiming to create a more comfortable sleeping environment while aligning with customer requirements.

Size Change Features

1. Downsizing only: The service is limited to size reductions, for example, from double to single or from king to double size. It does not accommodate size increases.
2. Exclusively at Showa Nishikawa Store: Size change requests can only be made through the official online store.
3. Phone Consultations Required: Due to the nature of the size change, individual confirmations are necessary, meaning requests cannot be made through online forms.

How to Request the Service

- Method: Phone requests only (no web applications).
- Contact: 0120-938-974 (Available on weekdays from 10:00 AM to 5:00 PM).
- Service URL: Showa Nishikawa Online Store

Company Insights

A company representative stated, "We started this size change service driven by the desire for customers to utilize their cherished feather comforters, filled with memories, in alignment with their evolving lifestyles. We aim to be sensitive to our customers' needs while providing careful assistance via phone."
This new initiative has the potential to enhance the customer experience, addressing their evolving needs as they adapt to changes in their personal lives. However, please note that the service offerings may change or be discontinued at any time.