#None #AI #Order Management #Fluent Commerce

Fluent Commerce Launches Order Management MCP Server

Fluent Commerce, recognized as a leader in distributed Order Management Systems (OMS), has recently introduced the Fluent Order Management MCP (Model Context Protocol) Server. This innovative middleware layer is crafted to facilitate seamless, secure, and scalable interactions between AI agents and retail backend systems. Now available for retailers, the MCP Server is specifically designed to enhance performance in managing the influx of 'Where is My Order?' (WISMO) inquiries from customers.

With the MCP Server, retailers can integrate AI agents that directly interface with Fluent Order Management alongside existing backend systems. This integration is set to drastically reduce the time required to address common customer order status queries, thereby providing real-time responses efficiently and at scale.

Graham Jackson, the CEO of Fluent Commerce, emphasizes the imperative for retailers to adopt AI technologies to not only cut costs but also enhance customer experience. He notes that backend complexity has been one of the significant hurdles in this adoption. The launch of the Fluent Order Management MCP Server effectively eliminates these challenges, establishing a dependable and secure connection between autonomous AI agents and enterprise systems.

The MCP functions as a message orchestration layer; it acts as a traffic controller, translator, and enforcer for communications between systems. The Fluent MCP Servers rigorously validate, authorize, and ensure that each AI-generated message is properly routed to backend APIs. Additionally, they handle payload transformation, enforce business logic, and regulate rate limiting automatically. This efficiency equates to faster implementation of AI strategies while substantially easing operational overhead for retailers.

Centered on WISMO inquiries, the Fluent Order Management MCP Server enables AI agents to promptly fetch order statuses and reply to customer questions with minimal need for human intervention. This functionality allows contact centers to decrease ticket volumes and shorten the average handling time while still upholding high-quality customer service experiences.

Looking ahead, future updates for the Fluent Order Management MCP Server will expand its capabilities to cover additional order management functions. These include changes to delivery addresses, order modifications, updates to fulfillment methods, and initiation of returns. Such updates are expected to allow brands to automate various post-purchase processes confidently.

Nicola Kinsella, the Chief Strategy Officer at Fluent Commerce, highlights that with the MCP Server, their customers no longer need to compromise between innovation and control. They can embrace the rapid deployment of AI while maintaining complete oversight, security, and compliance across all operational systems.

The Fluent Order Management MCP Server is readily available for businesses using Fluent Order Management. Companies interested in this cutting-edge solution can learn more about it through Fluent Commerce's official website: fluentcommerce.com.

About Fluent Commerce

Fluent Commerce is a global software company that specializes in managing inventory availability data at scale and distributed order management (DOM) for commerce. Their Fluent Order Management platform offers accurate, real-time inventory availability across all locations, supports order orchestration, enhances fulfillment optimization, and provides customer service solutions among other functionalities. Esteemed organizations like JD Sports, L'Oréal, Prada Group, ALDO Group, LVMH, Dulux, and Kingfisher have partnered with Fluent Commerce for improved operational efficiency. To discover more about their offerings, visit fluentcommerce.com.