Waterford Hotel Group Hotels Recognized with Marriott Awards for Excellence in Hospitality
The Waterford Hotel Group has proudly announced that its Marriott-branded hotels and dedicated staff have received notable accolades from Marriott International, distinguishing themselves in several key areas including guest satisfaction, operational excellence, innovation, and leadership.
Every year, Marriott International presents awards to those affiliated with their brand who go above and beyond in showcasing their commitment to hospitality. This year, Waterford's hotels and their personnel have been recognized among the best for maintaining high standards and delivering unforgettable experiences to guests.
Michael Heaton, the President of Waterford Hotel Group, expressed immense pride in the recognition, stating, "Receiving awards across various categories is a testament to the outstanding teams that lead and operate our hotels each day."
Among the prestigious recognition, the Sheraton Flowood The Refuge Hotel & Conference Center from Flowood, Mississippi, emerged as a significant winner, clinching two of the most esteemed accolades. It was honored with the Chairman’s Award, a distinction awarded to the Sheraton brand hotel that exemplifies exceptional guest satisfaction and operational excellence. Furthermore, it was named the Hotel of the Year, recognizing its commitment to delivering the Sheraton brand promise while achieving remarkable balanced scorecard performance.
Another prominent recognition was earned by the Sheraton Hartford Hotel at Bradley Airport, located in Windsor Locks, Connecticut. This hotel received the Mustang Award, which celebrates exceptional leadership and operational excellence within Marriott properties. Following a substantial multimillion-dollar renovation, this hotel successfully transformed its look and feel, improving its lobby, meeting spaces, and even introducing Marriott’s innovative More by Sheraton restaurant concept. As the sole hotel directly connected to Bradley International Airport, it continues to set the standard for airport hospitality in the New England region.
Moreover, a standout team member, Jose Santiago, an engineer at the Courtyard by Marriott in Cromwell, Connecticut, was honored as the Team Member of the Year. This award recognizes individual associates who significantly contribute to their hotel's performance and reiterate the brand's values of guest service, leadership, and ownership. Santiago's recognition is particularly noteworthy, as it follows the extensive renovation of the hotel, which was aimed at modernizing guest accommodations and enhancing the overall visitor experience.
These honors reflect the commitment that the Waterford Hotel Group continues to uphold not just towards operational excellence, but also in nurturing a partnership with Marriott International. Through both significant investments in property renovations and a focus on exceptional guest service, Waterford strives to elevate its Marriott portfolio and encourage its associates to provide memorable experiences for all guests.
Founded in 1986, the Waterford Hotel Group celebrates a legacy of delivering superior guest experiences while emphasizing the importance of operational strategies that benefit hotel owners. Celebrating its 40th anniversary, the company manages a collection of independent and premium branded hotels across the USA, showcasing the importance of a people-first culture embedded within its operational model. For those interested in exploring more about their achievements and available services, the Waterford Hotel Group has made its information accessible through its official website, www.waterfordhotelgroup.com.
This recognition not only honors the past achievements of the Waterford Hotel Group and its establishments but also sets a benchmark for the high standards of excellence it aims to carry into the future.
Every year, Marriott International presents awards to those affiliated with their brand who go above and beyond in showcasing their commitment to hospitality. This year, Waterford's hotels and their personnel have been recognized among the best for maintaining high standards and delivering unforgettable experiences to guests.
Michael Heaton, the President of Waterford Hotel Group, expressed immense pride in the recognition, stating, "Receiving awards across various categories is a testament to the outstanding teams that lead and operate our hotels each day."
Among the prestigious recognition, the Sheraton Flowood The Refuge Hotel & Conference Center from Flowood, Mississippi, emerged as a significant winner, clinching two of the most esteemed accolades. It was honored with the Chairman’s Award, a distinction awarded to the Sheraton brand hotel that exemplifies exceptional guest satisfaction and operational excellence. Furthermore, it was named the Hotel of the Year, recognizing its commitment to delivering the Sheraton brand promise while achieving remarkable balanced scorecard performance.
Another prominent recognition was earned by the Sheraton Hartford Hotel at Bradley Airport, located in Windsor Locks, Connecticut. This hotel received the Mustang Award, which celebrates exceptional leadership and operational excellence within Marriott properties. Following a substantial multimillion-dollar renovation, this hotel successfully transformed its look and feel, improving its lobby, meeting spaces, and even introducing Marriott’s innovative More by Sheraton restaurant concept. As the sole hotel directly connected to Bradley International Airport, it continues to set the standard for airport hospitality in the New England region.
Moreover, a standout team member, Jose Santiago, an engineer at the Courtyard by Marriott in Cromwell, Connecticut, was honored as the Team Member of the Year. This award recognizes individual associates who significantly contribute to their hotel's performance and reiterate the brand's values of guest service, leadership, and ownership. Santiago's recognition is particularly noteworthy, as it follows the extensive renovation of the hotel, which was aimed at modernizing guest accommodations and enhancing the overall visitor experience.
These honors reflect the commitment that the Waterford Hotel Group continues to uphold not just towards operational excellence, but also in nurturing a partnership with Marriott International. Through both significant investments in property renovations and a focus on exceptional guest service, Waterford strives to elevate its Marriott portfolio and encourage its associates to provide memorable experiences for all guests.
Founded in 1986, the Waterford Hotel Group celebrates a legacy of delivering superior guest experiences while emphasizing the importance of operational strategies that benefit hotel owners. Celebrating its 40th anniversary, the company manages a collection of independent and premium branded hotels across the USA, showcasing the importance of a people-first culture embedded within its operational model. For those interested in exploring more about their achievements and available services, the Waterford Hotel Group has made its information accessible through its official website, www.waterfordhotelgroup.com.
This recognition not only honors the past achievements of the Waterford Hotel Group and its establishments but also sets a benchmark for the high standards of excellence it aims to carry into the future.
Topics Travel）
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