#Japan #Tokyo #Automation #Payn #JTB BÓKUN

JTB BÓKUN and Payn Collaborate for Better Cancellation Fee Management

On June 18, 2023, JTB Corporation, headquartered in Shinagawa, Tokyo, announced a strategic partnership with Payn Corporation, also based in Tokyo, to enhance automation in managing cancellation fees through their respective platforms - JTB BÓKUN and Payn. This collaboration aims to tackle the pressing challenges of no-shows in the tourism sector, especially for companies offering experiential activities.

Addressing Industry Challenges

The tourism industry has long faced issues with no-shows - instances where customers fail to appear for their bookings, leading to significant revenue loss. This not only represents missed opportunities but also creates administrative burdens associated with manually processing cancellation fees and recovering unpaid charges. By teaming up with Payn to automate these processes, JTB aims to mitigate these challenges and help operators streamline their operations.

Streamlined System Integration

Through this new integration, booking data from JTB BÓKUN will be automatically transferred to Payn via API. This eliminates the need for manual data entry when invoicing for cancellation fees and allows for the automation of tasks such as invoice generation, message dispatch, reminders for payment, and collections. After setting up accounts with both JTB BÓKUN and Payn, users can apply to utilize this integrated functionality, significantly enhancing operational efficiency.

Previous Collaborations

Historically, JTB has sought collaborative solutions to address cancellation issues in the tourism industry. Notably, JTB's Data Connect HUB has previously aligned with Payn to enable seamless invoicing and payment collection for cancellation fees. In addition, JTB Business Innovators (JBI) offers comprehensive payment solutions, which now include collaborations with Payn to improve the overall booking and cancellation experience.

Leveraging Patented Technology

The partnership capitalizes on technology patented by Payn in October 2023, which allows for the seamless extraction of booking data from various platforms for efficient fee collection. This innovative approach aims to alleviate the burden associated with cancellation fee invoicing in diverse sectors, including hospitality and dining, thereby enhancing customer management and bookings across the industry.

About JTB BÓKUN

JTB BÓKUN is a reservation management system designed for businesses involved in guided tours and experiential activities, as well as for destination management organizations (DMOs) and tourism associations. Since its launch in February 2021 in Japan, JTB BÓKUN has integrated the TripAdvisor system and is currently utilized by over 1,400 tour and activity providers. The platform facilitates online sales, scheduling, and payment processing for experiential products and tours, while also enabling centralized management of booking stocks across global OTAs like Viator and GetYourGuide. Moreover, it promotes digital marketing through data analysis, supporting the digital transformation of tourist locations and businesses in the pursuit of sustainable community development.

About Payn

Payn offers an automated invoicing tool specifically designed for businesses that impose cancellation policies, including hotels, restaurants, and experiential facilities. Founded in March 2022 and officially launched in October of the same year, Payn tackles the challenges presented by no-shows, administrative burdens associated with fee collections, and the risks of unpaid invoices in the booking sectors. Its innovative solutions have been adopted widely across various businesses, significantly enhancing the operations in the tourism industry.

For Inquiries

For more details on JTB BÓKUN and Payn, you may contact them through the following links:

• - JTB BÓKUN
• - Payn

This partnership marks a significant step towards modernizing the operational framework within the tourism sector, ultimately leading to optimized revenue management and improved customer experiences.