#United States #New York #Everest Group #Teleperformance #BFS Operations

TP Rises to the Top in BFS Operations

Teleperformance, a leader in global digital services, has recently been awarded the title of a Leader in the 2024 Experience-Driven Integrated Banking and Financial Services (BFS) Operations PEAK Matrix® Assessment, conducted by the Everest Group. This accolade places Teleperformance at the forefront of the industry, recognizing its deep expertise and continuous innovation in providing integrated services within the banking and financial sectors.

The Everest Group evaluated 18 leading providers worldwide, focusing on their capability to deliver integrated services across a range of key domains such as retail banking, lending operations, and payment solutions. Teleperformance stood out not only for its significant industry experience but also for its client-centric approach that drives real impact through advanced technological solutions.

One of the pivotal strategies leading to Teleperformance's recognition is its innovative OneOffice offering. This integrated service model is specifically designed to meet the growing demand for end-to-end solutions across various segments, including lending, payments, and financial crime prevention. As emphasized by Suman Upardrasta, Vice President of BFSI at Everest Group, Teleperformance’s ability to acknowledge and respond to the needs of buyers for comprehensive services played a significant role in cementing its status as a leader.

A crucial aspect of this achievement is Teleperformance’s robust in-house technology supported by its recent acquisition of Majorel, which has enhanced its digital service capabilities. This merger has enabled TP to address the increasing demand for operations driven by digital transformation, thus meeting the evolving expectations of their client base.

Everest Group further credited Teleperformance for its expansive operational scale and technological advancements, particularly through its digital arm, TP Infinity. This includes strategic alliances with AI technology providers, which amplify the company's service portfolio that encompasses digital onboarding processes, Know Your Customer (KYC) protocols, and fraud prevention services within banking. The emphasis on customer acquisition and servicing in lending, as well as efficient credit card payment processing, exemplifies the company's holistic approach to service delivery.

The PEAK Matrix® Assessment provides a comprehensive evaluation system where providers are measured based on market impact, vision, and capabilities, with weight given to criteria such as AI integration and global service excellence. Teleperformance’s strategic focus on transformative AI practices, as well as its commitment to continuous technological investment, positions it excellently in this competitive landscape.

Additionally, the flexibility of Teleperformance's AI-enhanced global delivery model allows the company to cater to a diverse array of BFS clients across multiple geographic locations. This adaptive approach facilitates not only operational efficiency but enhances the overall customer experience, ensuring satisfaction and loyalty.

The significance of Everest Group's assessment lies in its role as a global research firm, dedicated to providing insights that help executive decision-makers select global service providers, locations, and products rationally. The upcoming publication of the Everest Group Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment for 2024 is anticipated to be a valuable resource for businesses navigating the complex service provider landscape.

About Teleperformance

Teleperformance, identified by its stock symbol TEP (ISIN FR0000051807, Reuters TEPRF.PA), continues to lead the digital business services arena. The Group is noted for its ability to merge cutting-edge technology with essential human interaction to enhance customer care for leading brands worldwide. With a comprehensive service portfolio powered by AI, Teleperformance assures streamlined operational effectiveness from front office customer care to complex back-office functions, including consulting and high-stakes digital transformation initiatives.

In 2023, Teleperformance reported an impressive revenue of €8,345 million (approximately $9 billion) alongside a net profit of €602 million. As part of a corporate responsibility strategy, the company has made its mark in the ESG sphere, being included in notable indices such as the CAC 40 ESG, highlighting its commitment to sustainable and responsible business practices. For further details about Teleperformance, visit www.tp.com.