#Japan #Tokyo #CBASE 360° #feedback system #Resort Trust

The Implementation and Impact of CBASE 360° at Resort Trust Inc.

In a recent initiative, CBASE, a company headquartered in Shinjuku, Tokyo, has shared a compelling case study regarding the implementation of its innovative CBASE 360° feedback system at Resort Trust Inc. This company operates across multiple sectors, including hotel and restaurant management, golf, and medical services. Their mission of “updating all individuals, organizations, and society through feedback and dialogue” resonates throughout their diverse operations.

CBASE 360° was first implemented at Resort Trust in 2019, marking a transformative approach to performance evaluation. Within its framework, feedback is collected not only from supervisors but also from peers and subordinates, facilitating a comprehensive assessment of management's effectiveness. After six years of consistent application, Resort Trust recently conducted its first informative session, known as the “Reading Session,” tailored for facility managers. This session aimed to enhance comprehension of feedback reports and encourage actionable insights among participants.

The implementation of this feedback system has proven beneficial for senior executives, enabling them to gauge organizational atmosphere and trends effectively. It has become a cornerstone for optimal managerial placements across various departments. Additionally, the system has been instrumental in the detection of potential harassment issues within the workplace. By analyzing highlighted scores and comments, the company can intervene before problems escalate, providing similar success in enhancing workplace dynamics.

For the first time in the sixth year of feedback collection, the “Reading Session” served as a platform for facility managers to receive tailored insights that link personal feedback to growth opportunities. The goal is to translate feedback insights into actual behavior changes in their everyday operations, contributing to a healthier organizational culture.

The essence of Resort Trust's success lies in its labor-intensive business model, where maximizing employee performance is vital. Echoing the company’s group identity of “We are here for you, for a great life,” the focus is placed on ensuring customer enjoyment contributes to employee happiness. This forward-thinking strategy emphasizes ongoing development of human skills among management-level employees, solidifying plans for continual use of the CBASE 360° system.

Moreover, the company shared practical advice on operational considerations, offering insights to businesses contemplating the adoption of the 360-degree feedback model for the first time. Full interview details can be accessed in their case study online at CBASE Case Study - Resort Trust.

As part of its commitment to enhancing team capabilities across various organizations, CBASE continues to champion the CBASE 360° feedback system, which boasts industry-leading adoption rates, a remarkable 95% repeat user rate, and approximately 800,000 annual respondents utilizing this cloud-based solution. Firms recognize 360-degree feedback as a critical tool for organizational development and talent management due to its ability to yield compelling insights through peer assessments.

With a clear focus on advancing feedback culture through technology, CBASE aims to empower companies and their teams to unlock their fullest potential, enabling a brighter future for all. For inquiries or service implementation details, please refer to the following contacts:

• - Contact Form
• - Email: [email protected]

CBASE Co., Ltd. continues to support over 1,000 enterprises with its array of HR survey cloud services, prioritizing feedback-driven growth and digital transformation. Guided by the mission of “updating society through feedback and dialogue,” the company strives to foster environments where both people and organizations can thrive. For further information about CBASE 360° and related products, please visit CBASE Official Site.