#USA #New York #TechSee #Visual Agentic AI #SOFTEL Communications

Strategic Partnership Announcement

In a significant move to enhance customer experience across enterprise contact centers, TechSee, a pioneer in Visual Agentic AI, has forged a strategic collaboration with SOFTEL Communications, a prominent provider of enterprise solutions. This partnership promises to harness the cutting-edge technology of TechSee's AI-powered visual automation platform alongside SOFTEL's deep expertise in omni-channel systems and contact center modernization.

Objectives of the Collaboration

The fusion of these two innovative entities aims to enable enterprise contact centers to elevate the experiences of both customers and agents. By employing real-time visual engagement and automated guided support, this collaboration strives to optimize processes that have historically caused delays and frustrations in service journeys. Key objectives include:

• - Reducing Average Handle Time (AHT)
• - Improving First Contact Resolution (FCR)
• - Streamlining complex service interactions

According to Eitan Cohen, CEO of TechSee, the partnership seeks to build on SOFTEL's reputation for excellence in contact center solutions, enabling enterprises to leverage AI that comprehends and addresses issues directly. "Together, we are adding a layer of vision to the service equation, ensuring that complex challenges don't become roadblocks for customer satisfaction. Every service interaction is designed to be an opportunity for customer loyalty and engagement," Cohen stated.

A New Era of Visual Service Automation

TechSee's Sophie AI platform, a flagship product, now becomes an integral part of SOFTEL's offerings. This platform is set to enhance visual capabilities significantly, providing features such as:

• - Live Remote Support
• - AI-Driven Diagnostics
• - Augmented Reality (AR) Guidance
• - Self-service flows tightly integrated with popular Contact Center as a Service (CCaaS) and Customer Relationship Management (CRM) systems.

Whether users need assistance setting up a device or troubleshooting an issue, Sophie AI guarantees a more streamlined, personalized, and visual engagement with each interaction. This capability not only boosts efficiency but also enhances customer satisfaction by creating a more engaging service model.

Building Towards the Future

"With this partnership, we are pushing the boundaries of innovation for our clients," stated Michael Leibowitz, COO of SOFTEL Communications. He emphasized that Visual Agentic AI represents a transformative future in service-based industries, further promoting the need for smarter, faster, and more human-focused support experiences.

As the partnership evolves, it reflects TechSee's vision of expanding its ecosystem of partners dedicated to integrating AI automation into self-service, assisted service, and on-the-ground support environments. The fusion of technology and customer service innovation stands to redefine expectations in the industry, paving the way for a new standard of service. TechSee's Sophie platform, trusted by Fortune 500 firms, delivers substantial operational savings while eliminating customer friction, thereby reimagining both customer service and field service sectors.

Overview of the Companies

• - TechSee: A leader in Visual Agentic AI technology, TechSee empowers businesses to transform customer experiences using innovative visual resources. Its ability to deliver AI-driven guidance significantly enhances operational efficiency and client satisfaction.
• - SOFTEL Communications: Recognized for redefining the customer experience landscape, SOFTEL specializes in omnichannel integration and contact center innovation aimed at modernizing enterprise service operations through robust, secure solutions.

In conclusion, the alliance between TechSee and SOFTEL marks a pivotal development for the contact center industry, set to deliver smarter solutions that not only respond to contemporary challenges but also anticipate future needs in an increasingly digital landscape.