ComputerTalk's ice Contact Center Now Certified for Microsoft Teams Phone Integration

ComputerTalk's ice Contact Center Achieves Microsoft Teams Phone Certification

ComputerTalk, a renowned name in customer experience solutions, has proudly announced that its ice Contact Center solution has achieved certification under the Unify Integration Model for Microsoft Teams Phone extensibility. This significant milestone emphasizes ComputerTalk's dedication to providing secure and enterprise-grade customer engagement solutions aligned with Microsoft's innovative advancements.

Recently, Microsoft has made the Teams Phone extensibility generally available, along with its corresponding developer certification program for the Teams Unify integration model. Notably, ComputerTalk is one of only five software development companies globally to earn this prestigious certification, and it stands out as the only vendor that supports all three integration models for Microsoft Teams contact centers: Unify, Extend, and Connect.

This certification heralds a new era for how Teams telephony integrates with ComputerTalk's ice Contact Center. Historically, organizations using ComputerTalk's Direct Connect solution had to go through extensive configurations to integrate Teams phone numbers—be it through Microsoft-provided numbers, Direct Routing, or Operator Connect. Now, with the Teams Phone extensibility, the integration process becomes far more streamlined, allowing quicker and more efficient incorporation of Teams telephony into contact centers, dramatically reducing complexities.

Chris Bardon, Chief Software Architect at ComputerTalk, remarked on this achievement, stating, "Achieving Unify integration model certification is a significant milestone in our deep and ongoing collaboration with Microsoft. This accomplishment not only underscores our commitment to delivering highly reliable and secure platforms but also reflects our vision for the future of customer engagement, which seamlessly integrates AI, Microsoft Teams, and contact center technology."

In a similar vein, Albert Kooiman, General Manager of Partner Engineering and Customer Experiences at Microsoft, commented, "ComputerTalk empowers organizations by extending Microsoft Teams Phone into their contact centers, thereby streamlining management and elevating the overall customer experience. The Certified status of ice Contact Center 15.1 for Microsoft Teams under the Unify integration model facilitates easier deployment and scaling of Teams-native solutions and opens new avenues for AI-powered engagement."

This latest certification showcases ComputerTalk's unwavering commitment to equipping organizations with cutting-edge functionalities that simplify operations, enable AI-driven insights, and enhance customer interactions—all within the trusted ecosystem of Microsoft. As a result, businesses can look forward to an unprecedented evolution in customer engagement strategies, driven by reliable technology and innovative solutions.

In summary, ComputerTalk's certification for its ice Contact Center solution represents not only a testament to its dedication to excellence but also lays the groundwork for future innovations within customer service platforms. Organizations leveraging this certified solution will be better positioned to navigate the complexities of customer interactions in today's digital age.