Synoptek Revolutionizes Managed Services as First Global Managed Experience Provider
Synoptek Unveils Managed Experience Provider Model
In a significant development within the IT landscape, Synoptek has announced its new identity as a Managed Experience Provider (MxP™). This shift marks a crucial evolution in how organizations can leverage technology not just as a support function, but as a key driver of strategic growth.
As a leading global provider of IT and digital transformation services, Synoptek's MxP offering harnesses the power of AI-enabled, experience-led delivery systems. This innovative approach promises to cut IT costs by up to 50% while simultaneously doubling the speed of digital innovation, fundamentally transforming IT from being merely a cost center to a catalyst for business growth.
The Changing Role of IT
Salil Godika, the CEO of Synoptek, stated that the traditional role of IT has significantly shifted. "We're moving beyond simple uptime to focus on measurable outcomes," he explained. This new model emphasizes intelligent automation, proactive modernization, and experience-based results. The aim is to connect technology performance directly with overall business impact.
A Unique Framework for Managed Services
Synoptek's MxP model differentiates itself from conventional Managed Service Providers (MSPs) by integrating Experience Level Agreements (XLAs) into its framework. This means rather than merely focusing on maintenance and service level agreements (SLAs), the MxP model prioritizes the overall experience and satisfaction of users. The services are built upon four core pillars:
- - Cloud & Agile Infrastructure
- - Business Applications & Platform Development
- - Customer & Employee Experience
- - Cybersecurity
The company’s proprietary platform, aiXops™, stands at the center of these services, utilizing advanced AI technologies along with insights derived from numerous IT transformation projects. This platform enables predictive analytics, self-healing systems, and provides a cohesive view across various applications and infrastructures, thereby enabling IT leaders to foresee and mitigate potential issues before they escalate.
Driving Business Results
Companies that have adopted Synoptek's managed experience framework are witnessing remarkable results. These include:
- - Up to 50% reduction in total cost of ownership
- - A doubling of digital velocity and innovation throughput
- - Service levels exceeding 93% and customer satisfaction scores of 4.9 out of 5
- - A staggering 1700% increase in revenue
Miguel Sanchez, Senior Vice President of Consulting & Customer Engagement, emphasized that businesses desire IT services that are swift, proactive, and seamlessly integrated. The MxP model delivers precisely this, creating a unified platform where automation, AI, and experience management converge to foster growth and streamline operations.
Embracing the Future with Synoptek
As businesses face the increasing challenges posed by AI-driven disruption and operational complexity, Synoptek's approach offers a strategic pathway forward. It combines managed services with advisory insights and intelligent automation to facilitate continual transformation. Thus, technology evolves from just being a reliable asset to becoming a resilient and revenue-enabling partner for organizations.
About Synoptek
Synoptek, proudly standing as the first Global Managed Experience Provider (MxP™), delivers comprehensive IT and digital transformation services designed to align technological performance with pivotal business outcomes. With the empowerment of its aiXops™ platform, Synoptek spearheads AI-driven automation, strategic modernization, and experience-focused managed services across the four outlined areas.
For more details, visit Synoptek's Official Website.
Topics Business Technology）
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