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Clootrack Achieves a Milestone of 100 Billion OpenAI Tokens

Clootrack, a leading AI-powered customer intelligence platform, recently announced a significant achievement: its customers have collectively processed over 100 billion OpenAI tokens. This landmark underscores the growing reliance on AI-driven Voice of the Customer (VoC) analytics across various industries, marking an important advancement in enterprise-level applications.

Founded to enhance customer experiences through data-driven insights, Clootrack serves over 150 global enterprises. The recent success stems from the company’s migration to OpenAI in 2024, followed by the introduction of their Agentic Workflow Builder for VoC in February 2025. These innovations have enabled businesses to extract, analyze, and act on customer feedback more efficiently than ever before.

CEO Shameel Abdulla highlighted the importance of this milestone, stating, "This achievement is not about token volume; it is about trust at scale." With Clootrack’s AI tools, companies can refine their decision-making processes, using insights to understand customer preferences and behaviors with over 98% accuracy.

The platform's capabilities have translated into tangible improvements for its users. For instance, brands leveraging Clootrack's analytics have managed to:

• - Reduce ecommerce returns by double digits,
• - Enhance their Net Promoter Scores (NPS) within a single quarter,
• - Accelerate product development cycles by up to three times,
• - Decrease agent turnover by as much as 20%, and
• - Shorten investment diligence periods by weeks.

These outcomes reflect a broader trend where AI, tailored for depth rather than surface insights, is delivering: quantifiable business results. Clootrack's continuous focus on enhancing its algorithms and refining its product framework is a testament to the team’s dedication to ensuring precision and transparency.

Shameel Abdulla shared, "We hit walls almost every day, but we refused to compromise on precision." The success in processing over 100 billion tokens exemplifies that responsible and outcome-oriented AI can scale effectively while delivering meaningful insights.

What truly sets Clootrack apart is its combination of unsupervised thematic analysis and agentic AI workflows. This technology decodes emotions, perceptions, and intents across more than 55 languages and over 1,000 data sources. Prominent companies in retail, SaaS, banking, healthcare, and private equity trust Clootrack to provide unified, real-time intelligence that fosters profitability, growth, and enhanced customer relationships.

In a landscape where customer feedback can often be fragmented, Clootrack enables organizations to transform these insights from disparate voices into actionable intelligence. They empower Customer Experience (CX), product, and strategy teams to make informed, data-driven decisions that catalyze improvements in loyalty and growth.

About Clootrack

Clootrack is an enterprise-grade AI platform that transforms the Voice of the Customer into measurable business outcomes. Its patented unsupervised analysis technology maintains a high accuracy rate of 98%, allowing organizations to gain precise insights into customer behavior and decision-making drivers. With integrations across more than 1,000 data sources, and leading systems like Medallia, Genesys, Salesforce, and Qualtrics, Clootrack remains a vital tool for any organization aiming to enhance customer engagement.

For more information, visit www.clootrack.com. Feel free to follow Clootrack on social media for the latest updates: LinkedIn, Facebook, YouTube, and X.