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Ucom Partners with Cerillion for Digital BSS/OSS Transformation

In a significant move set to redefine telecommunications in Armenia, Ucom has entered into a strategic partnership with Cerillion, a recognized leader in BSS/OSS-as-a-Service solutions. This collaboration aims to implement Cerillion's pre-integrated business support systems (BSS) and operational support systems (OSS) as a comprehensive digital foundation, enhancing Ucom's capability to deliver its diverse range of quadruple-play services.

As a prominent player in the telecommunications landscape, Ucom has established itself through extensive 4G+ and 5G network coverage, as well as a robust fiber optics infrastructure. The firm currently provides a wide array of services catered to both business-to-consumer (B2C) and business-to-business (B2B) segments, including IPTV, broadband, and mobile communication. With a mission to streamline its services and unify customer data, Ucom has recognized the urgent need for an integrated solution that supports efficient scaling and ensures a seamless experience for its clientele across all interaction points.

The selection of Cerillion as a trusted partner was the result of a thorough evaluation process that saw Ucom assess multiple leading BSS/OSS providers. The deciding factors that led to Cerillion’s choice were its extensive functional capabilities, Software-as-a-Service (SaaS) delivery model, and a uniform core software that applies to all clients. This approach enables Ucom to personalize its customer experience effectively through configuration rather than customization, thereby maintaining control over its daily operations.

Ralph Yirikian, General Director of Ucom, reflected on the significant implications of this agreement: “After an extensive selection process, our evaluation team visited three different Cerillion customers. Watching their BSS/OSS Suite in real-time, and engaging with actual users, was immensely beneficial. These reference visits validated our technical assessments and bolstered our confidence in Cerillion's deliverables. The robustness, flexibility, and scalability of their solutions are imperative for us, and we believe this partnership will cement our digital foundations for future growth.”

Cerillion’s CEO, Louis Hall, expressed enthusiasm regarding this new collaboration. “We are delighted to welcome Ucom as a crucial new client, marking our first foray within the Caucasus region. This partnership signifies a pivotal milestone in our global trajectory, and we honor Ucom's choice of Cerillion to back their growth and innovation initiatives. We are dedicated to cultivating a long-term relationship that translates into enduring value, and eagerly anticipate working closely with Ucom to achieve their strategic objectives.”

With this partnership, Ucom is set to gain a competitive edge within an increasingly digital and fragmented telecommunications marketplace. The firm’s commitment to enhancing customer experiences through the latest technology solutions reflects the broader trends in the industry, where seamless service integration is becoming the norm.

About Ucom

Ucom stands as one of Armenia’s top telecommunications providers, offering a broad spectrum of communication services tailored to B2B and B2C clients. The company operates extensive 4G+ and 5G networks coupled with a robust fixed fiber optics framework and sophisticated IPTV services.

About Cerillion plc

Founded in 1999, Cerillion has grown to become a noteworthy player in the domain of billing, charging, and customer management systems, showcasing solutions across various industries such as telecommunications, finance, and utilities. With a global network of approximately 80 customer installations across about 45 countries, Cerillion has partnered with industry giants such as Liberty Global, Virgin Media, and KDDI. For additional details, visit Cerillion's official website.