Transforming Restaurant Hiring: How Technology Is Boosting Recruitment and Retention Efforts

Transforming Restaurant Hiring: How Technology is Boosting Recruitment and Retention Efforts

As the restaurant and foodservice sector anticipates the addition of 150,000 jobs annually between 2025 and 2035, streamlining the workforce recruitment process is imperative. By leveraging innovative technology, restaurant operators are not only improving their hiring speeds but also enhancing employee retention, thus shaping a more competent workforce.

According to insights provided by the National Restaurant Association, technology has become a pivotal ally for restaurant managers aiming to optimize their hiring strategies. Dr. Chad Moutray, the vice president of Research and Knowledge for the Association, emphasizes that over 80% of operators acknowledge that tech advancements afford them a competitive edge in hiring.

Reasons Technology Is Revolutionizing Recruitment

Technology has fundamentally changed how restaurants manage candidate applications. Automation tools such as applicant tracking systems (ATS) and chatbots can efficiently handle an influx of applications, trimming down the time needed to hire new staff significantly. Systems that automate scheduling further contribute to reduced timelines, enabling operators to connect with top talent more rapidly.

The convenience factor is also hard to ignore. Mobile optimization for applications, text-to-apply functionality, and QR code scanning for convenient access make the recruitment experience more user-friendly for job seekers. This streamlining is not just beneficial for the operators who save time and resources; it enhances the experience for candidates, making the recruitment process accessible and simplified.

Indeed, speed is becoming a decisive factor for competitive advantage in the restaurant sector. Looking ahead, 37% of restaurant operators are planning to adopt further automated labor management systems, showing an eagerness to expedite their hiring processes even more.

Focusing on Retention Amidst Hiring Modifications

While attracting new talent is essential, retaining skilled employees presents its own set of challenges. The 2025 State of the Restaurant Industry Report highlights that 54% of operators struggle to fill management and back-of-house roles, underscoring the importance of workforce planning for sustainability.

To bolster retention, many operators focus on equipping their teams with structured onboarding programs and ongoing training opportunities. Engagement tools that provide real-time feedback and mentorship during the crucial first 30 to 90 days can solidify employee commitment and reduce turnover.

Creating Value for Operators and Employees

The technology streamlining hiring processes enables managers to concentrate on the more significant operational aspects of their restaurants. Employees benefit too, feeling engaged through clearer career paths, mentorship opportunities, and interactive feedback systems.

Dr. Moutray further elaborates that technology is reshaping management practices, leading to enhanced benefits for both operators and employees. “Focusing more time on effectively managing their restaurants, thanks to increased automation, is liberating for operators,” he states. The recognition that a well-supported workforce leads to notable efficiency improvements, stronger team dynamics, and business longevity is prompting 37% of operators to explore automation and 28% to invest in AI-driven solutions.

In conclusion, as the restaurant industry prepares for substantial growth and a significantly larger workforce over the next decade, the continued embrace of technology in recruitment and retention strategies will play a critical role in sustaining success. Those operators embracing these advancements not only stand to benefit from improved operational efficiency but also to foster a vibrant, committed workforce that can contribute to long-term organizational goals.

Further Exploration

For those interested in learning more about these advancements and the resulting industry's transformation, the Workforce Technology Research Insights sponsored by Paradox is available for download. Dive into the future of restaurant employment and understand how technological integration is set to reshape this vibrant industry.

About the National Restaurant Association

Established in 1919, the National Restaurant Association represents the interests of the restaurant industry, comprising over a million foodservice outlets and employing more than 15.7 million individuals.